Service Request Ticket - # 57639

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 21, 2015 03:34 PM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20020647[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Deskjet 1220C/PS
Serial No. Location PDR

Model C8100A Hostname
Notes Ink/Toner Refill
TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Jul 22, 2015 02:05 PM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Jul 22, 2015 02:05 PM 
Ink cartridge problem was fixed but the paper was 
not loading. I cleaned up some of the inside and 
that fixed it.
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Megan Thibeault Jul 22, 2015 12:05 PM 
http://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=25521&docId=emr_na-bpd50048&lang=en&cc=us
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Zach Myers Jul 21, 2015 04:08 PM 
Went over but couldn't fix it, I noticed the 
printer had a yellow flashing light but they 
said that wasn't an issue. I tried clearing the 
queue, restarting, reseating cartridges, and 
checking for crystallization on the contacts.
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Zach Myers Jul 21, 2015 03:38 PM 
Task reassigned to Zach Myers.
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Ryan Ripp Jul 21, 2015 03:34 PM 
The printer over on the 2nd floor of the 
library in room 209 is malfunctioning, and not 
allowing any of the staff to print to it. Nora 
would like it looked at as soon as possible, 
and if it requires any sort of special access 
please contact her at (88158).
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