Service Request Ticket

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Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Jul 21, 2015 04:12 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141076 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DWZNV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	DWZNV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D4:85:75

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 03, 2015 10:38 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Aug 03, 2015 10:38 AM	Nathan and his student are taking the machines as needed from the shelf in ITC 008.	Add Attachment
Dale Goodell	Jul 31, 2015 10:31 AM	SC20141092 -- machine is ready to deliver.	Add Attachment
Dale Goodell	Jul 31, 2015 10:24 AM	SC20141078 -- Apple Software Updated needed updating; Acrobat Reader needed updating; ready to deliver.	Add Attachment
Dale Goodell	Jul 31, 2015 10:08 AM	SC20141090 -- USB 3 driver needed updating; Sophos needed reinstalled.	Add Attachment
Dale Goodell	Jul 31, 2015 09:38 AM	SC20141100 ready.	Add Attachment
Dale Goodell	Jul 30, 2015 03:38 PM	SC20141100 -- removed Turning Point.	Add Attachment
Dale Goodell	Jul 30, 2015 03:30 PM	SC20141100 -- found I-Beam Math toolbar -- removed; removed MyScript Stylus.	Add Attachment
Dale Goodell	Jul 30, 2015 03:09 PM	SC20141091 OK. SC20141099 Browsers needed updating; Office needed activated.	Add Attachment
Dale Goodell	Jul 30, 2015 02:46 PM	All machines moved in AD to ..\SmartClassrooms.	Add Attachment
Dale Goodell	Jul 30, 2015 02:14 PM	SC20141099: had been named and bound in error as W20141099. Fixed.	Add Attachment
Ranjit Kayastha	Jul 30, 2015 12:42 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 30, 2015 12:42 PM	******************************************************************* Please join to AD and ready to Deploy. ********************************************************************	Add Attachment
Ranjit Kayastha	Jul 30, 2015 12:42 PM	All the 28 computers are setup and are ready for the delivery.	Add Attachment
Dale Goodell	Jul 30, 2015 08:24 AM	This is an email: Nathan: According to the SR, all but 6 of the machines are ready to deliver; the last 6 are being configured by the student techs. -Dale	Add Attachment
Ranjit Kayastha	Jul 29, 2015 01:50 PM	The other 6 dell computers are already imaged but needs to be setup. The WOU numbers are: 20141076 -ED105 20141077 -HSS110A 20141079 -HSS331 20141080 -HSS332 20141095 -ED118 20141096 -ED204 All these computers are at the imaging station.	Add Attachment
Ranjit Kayastha	Jul 29, 2015 01:47 PM	From 28 Dell Computers that need to be imaged and set up 22 are all imaged and set up and is ready to deploy. Just need to join it to AD. The WOU numbers of 22 computers that are already setup are: 20141078 -HSS235 20141081 -ITC003 20141082 -ITC211 20141083 -MNB104 20141084 -NS004 20141085 -NS101 20141086 -NS114 20141087 -NS122 20141088 -NS201 20141089 -NS215 20141090 -NS217 20141091 -NS218 20141092 -APSC302 20141093 -CH101 20141094 -ED104 20141097 -ED217 20141098 -HSS110B 20141099 -HSS111 20141100 -HL106 20141101 -MNB103 20141102 -MNB130 20141103 -MOD102	Add Attachment
Zach Myers	Jul 28, 2015 04:09 PM	Ranjit and I finished 20141101.	Add Attachment
Zach Myers	Jul 27, 2015 04:40 PM	20141096 is done.	Add Attachment
Zach Myers	Jul 27, 2015 03:35 PM	20141095 is finished as well. Putting it back on the shelf.	Add Attachment
Zach Myers	Jul 27, 2015 02:40 PM	20141094 is finished. I'll put it back on the shelf in ITC 008.	Add Attachment
Dale Goodell	Jul 23, 2015 02:26 PM	I have returned 20141079 and 20141080 to the shelf in ITC 008, as I need to work on other tasks. These machines have both been imaged, but we need to work through the PC setup checklist.	Add Attachment
Dale Goodell	Jul 23, 2015 01:16 PM	I have 20141079 and 20141080 at my desk.	Add Attachment
Dale Goodell	Jul 23, 2015 09:55 AM	W#20141091 All items on PC setup checklist are complete. Returned to counter in ITC 008.	Add Attachment
Zach Myers	Jul 22, 2015 02:45 PM	The following computers are now imaging at the front of the tech desk: 20141089 20141088 20141087 20141090 20141098 20141086 20141085 20141084 20141099 20141083 20141082 20141081	Add Attachment
Dale Goodell	Jul 22, 2015 12:42 PM	W#20141091 imaging successful; renamed to SC20141091.	Add Attachment
Dale Goodell	Jul 22, 2015 12:06 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jul 22, 2015 12:05 PM	I have W#20141091 imaging in my area.	Add Attachment
Sarah Pettigrew	Jul 21, 2015 04:12 PM	NEW EQUIP SETUP: 28 Dell computers need a smart classroom image and the newest version of WolfVision Software. Please give to Nathan Sauer for delivery to individual rooms. The WOU #s and locations are: 20141076 -ED105 20141077 -HSS110A 20141078 -HSS235 20141079 -HSS331 20141080 -HSS332 20141081 -ITC003 20141082 -ITC211 20141083 -MNB104 20141084 -NS004 20141085 -NS101 20141086 -NS114 20141087 -NS122 20141088 -NS201 20141089 -NS215 20141090 -NS217 20141091 -NS218 20141092 -APSC302 20141093 -CH101 20141094 -ED104 20141095 -ED118 20141096 -ED204 20141097 -ED217 20141098 -HSS110B 20141099 -HSS111 20141100 -HL106 20141101 -MNB103 20141102 -MNB130 20141103 -MOD102 The new equipment is stacked on the counter in ITC 008 with the keyboards and the cables are in bags next to the computers.	Add Attachment