Service Request Ticket - # 57641

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 21, 2015 04:24 PM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140700[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. 2f0zq32 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:6A:6B:14


Wireless NIC 80:00:0B:A1:22:CD


Bluetooth NIC 80:00:0B:A1:22:D1

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 23, 2015 12:57 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Dale Goodell Jul 23, 2015 12:57 PM 
Nathan:

I just delivered your four classroom support
laptops.  I put them in front of the "Western"
podium in your area.  Your student is also aware
of this.

Thanks,

-Dale
Add Attachment
Dale Goodell Jul 23, 2015 12:05 PM 
I have the four laptops and the paperwork in my
work area.
Add Attachment
Dale Goodell Jul 23, 2015 12:04 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Dale Goodell Jul 23, 2015 12:03 PM 
Moved the machines in AD to
\facstaff\ucs\computers:
W20140700
W20140701
W20140702
W20140703
 Add Attachment
Dale Goodell Jul 23, 2015 10:00 AM 
Task reassigned to Dale Goodell.
 Add Attachment
Nick Moore Jul 22, 2015 04:56 PM 
20140702[Edit Inv] needs to be changed in AD but it is ready to be 
delivered.
 Add Attachment
Nick Moore Jul 22, 2015 04:17 PM 
20140700[Edit Inv] needs to be changed in AD but it is ready to be 
delivered.
 Add Attachment
Nick Moore Jul 22, 2015 03:45 PM 
Task reassigned to UCS Tech.
 Add Attachment
Nick Moore Jul 22, 2015 03:45 PM 
20140703[Edit Inv] needs to be changed in AD but it is ready to be 
delivered.
 Add Attachment
Ranjit Kayastha Jul 22, 2015 02:23 PM 
Task reassigned to Nick Moore.
 Add Attachment
Ranjit Kayastha Jul 22, 2015 02:23 PM 
20140701[Edit Inv] is setup and ready to deploy, just 
need to add it to AD. 
20140702[Edit Inv] & 20140700[Edit Inv] imaging is completed and I 
have done almost all setup, few is left I have 
left the GFA setup page so that it would be 
easier to know what I have done and what is 
left.

And 20140703[Edit Inv] it's imaging is going to be 
complete.
 Add Attachment
Ranjit Kayastha Jul 22, 2015 10:03 AM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Sarah Pettigrew Jul 21, 2015 04:24 PM 
NEW EQUIP SETUP: (GFA) 4 Dell laptops need to be setup and delivered to ITC 013. 
The old laptops have already been collected and are back behind Tricia's desk. The 
WOU #s of the new laptops are 20140700[Edit Inv], 20140701[Edit Inv], 20140702[Edit Inv], 20140703[Edit Inv]. The 
new equipment is on the shelves across from the restroom in ITC 009.
Add Attachment