Service Request Ticket - # 57642

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 21, 2015 04:56 PM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140015[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL145646 Location PDR

Model ColorQube 8870 Hostname rice109.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.114.50 Metered pin: 2821 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:54:13:31

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 22, 2015 10:21 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jul 22, 2015 10:20 AM 
Printer had been turned off.  I turned the printer
on and waited for it to go through the
initialization process.  Everything seemed normal
(the typical blank page, "cleaning/test (carpet
pattern) page and startup page printed normally. 
I successfully sent a test page.
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Dale Goodell Jul 22, 2015 09:37 AM 
Task reassigned to Dale Goodell.
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Ryan Ripp Jul 21, 2015 04:56 PM 
The printer over in RA 109 is reading the error 
"Ink Bin Full" and not allowing students to print 
to it.
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