Service Request Ticket - # 57652

Service Request Information

CONTACT Name Marvin, Roxanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 22, 2015 03:21 PM
Department The Research Institute Phone 88838
Location Email marvinr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130833[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. 3YVWD12 Location PDR

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from P0094138; TRANSFER FROM W#20101293: Adobe Acrobat Pro 10 WIN from P0083671 and Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803, Cyberlink PowerDirector v.11 Ultimate Suite from VISA2012003227, Adobe InDesign CS6 (v.8) License from P0093384; TRANSFER FROM W#20070501: Adobe eLearning Suite2 WIN license from P0079318; TRANSFER from Eric Enright- Adobe CC NAMED USER SEPT2017

Wired NIC EC:F4:BB:38:A7:83


Wireless NIC C4:D9:87:C7:3C:A6


Bluetooth NIC C4:D9:87:C7:3C:AA

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jul 22, 2015 04:18 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jul 22, 2015 04:18 PM 
Check the issue she was encountering, removing the
machine from the domain and rejoining solve the
problem.
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Dyl Karbia Jul 22, 2015 03:55 PM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Jul 22, 2015 03:21 PM 
Error "the trust relationship between this work
station and primary domain failed" after she
restarted her computer.  She can't move forward
from the error.

She is around till 5ish today.
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