Service Request Ticket - # 57658

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 23, 2015 01:02 PM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130899[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43Y9V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43Y9V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:4F:BD

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Aug 06, 2015 09:05 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Aug 06, 2015 09:05 AM 
Status changed from (4) On Hold to (1) Pending
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Dale Goodell Aug 06, 2015 09:05 AM 
8/5/2015 Delivery/setup complete.
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Dale Goodell Aug 03, 2015 10:17 AM 
Status changed from (7) Waiting for Contact to (4) On Hold
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Dale Goodell Jul 28, 2015 08:59 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Dale Goodell Jul 28, 2015 08:58 AM 
Returning computer to hallway shelf.  Machine is
ready to deliver and setup when they are ready;
most likely the first week in August.
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Dale Goodell Jul 28, 2015 08:53 AM 
Installed Sophos; ran gpupdate /force; ran Windows
Update; updated browsers and plugins; updated
Acrobat Reader; ran Apple updates; verified Office
2013 activated.
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Dale Goodell Jul 24, 2015 04:45 PM 
Machine imaged; renamed to W20130899; bound to
MASH; moved in AD to \facstaff\Business and
Economics\computers; verified studenttechs is
local admin; added olsenr, shawd as local admins;
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Dale Goodell Jul 23, 2015 01:39 PM 
Task reassigned to Dale Goodell.
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Sarah Pettigrew Jul 23, 2015 01:02 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to West House 201 Adjunct Faculty Office-
Robin Olsen and David Shaw. Please hold the delivery until after 
August 4th when Mark Elton moves to West House 107. The WOU # 
of the new computer is 20130899[Edit Inv] and the monitor is 20130976[Edit Inv]. 
The WOU # of old computer is 20091279[Edit Inv]. The new equipment is on 
the GFA shelf in the hallway.
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