Service Request Ticket - # 57675

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2015 11:59 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130726[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35B3M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:11

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore Jul 24, 2015 04:01 PM 
Task reassigned to Nick Moore.
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Nick Moore Jul 24, 2015 04:01 PM 
Status changed from (1) Pending to (5) Completed
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Nick Moore Jul 24, 2015 04:01 PM 
I let Tina know that she and her colleges must use another browser 
to use degreeworks until the issue is fixed
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Nick Moore Jul 24, 2015 03:49 PM 
Claire and I were able to get degreeworks working on firefox but 
there is a major issue with degreeworks and the latest update of 
chrome(44). Ellucian has posted about this and is trying to fix the 
issue.
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Ryan Ripp Jul 24, 2015 11:59 AM 
Tina is unable to open different portions of 
DegreeWorks within Banner that allow her to 
change student information. She would like some 
help troubleshooting the issue that both her 
and her co-workers are experiencing.
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