Service Request Ticket - # 57676

Service Request Ticket - # 57676

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Yang, Neng	Date	Jul 24, 2015 12:23 PM
	Department	International Education & Development	Phone	88590
	Location		Email	yangn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130900 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43J9V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:88:3D

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 29, 2015 12:42 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Jul 29, 2015 12:42 PM	Delivery/setup complete.	Add Attachment
Dale Goodell	Jul 28, 2015 04:17 PM	Also added buncale as local admin.	Add Attachment
Dale Goodell	Jul 28, 2015 04:08 PM	The CS6 suite should replace Creative Suite Premium 2 from his old machine; I won't install this older version.	Add Attachment
Dale Goodell	Jul 28, 2015 04:06 PM	According to Ron, this office has migrated their website to WordPerss, so I won't move Contribute from Neng's old machine.	Add Attachment
Dale Goodell	Jul 28, 2015 03:26 PM	Moved in AD to \facstaff\iss\computers.	Add Attachment
Dale Goodell	Jul 28, 2015 09:37 AM	This is an email: Neng: I am starting to work on the setup of your new computer. Please reply to this email at your earliest convenience and let me know some times the next day or so when you can be available for me to come to deliver and setup the new equipment. Also, please be sure to copy any data from the local machine (C: drive) to your networked H: drive or to some other external drive. Please let me know if you need assistance with this process. Thanks, -Dale	Add Attachment
Sarah Pettigrew	Jul 28, 2015 09:32 AM	Task reassigned to Dale Goodell.	Add Attachment
Ranjit Kayastha	Jul 24, 2015 04:54 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jul 24, 2015 04:54 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 24, 2015 04:54 PM	******************************************************************** Please join to AD and is ready to deploy ********************************************************************	Add Attachment
Ranjit Kayastha	Jul 24, 2015 04:53 PM	Setup is complete and is ready to be delivered.	Add Attachment
Ranjit Kayastha	Jul 24, 2015 02:11 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Sarah Pettigrew	Jul 24, 2015 12:23 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Neng Yang in MA 106. The WOU # of the new computer is 20130900 and the new monitor is 20130977. The WOU # of the old computer is 20090736. The new equipment is on the GFA shelf in the hallway.	Add Attachment