Service Request Ticket - # 57678

Service Request Information

CONTACT Name Buncal, Ermie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2015 12:32 PM
Department Business/Economics Division Phone 88799
Location Email buncale@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140704[Edit Inv] (opens in a new window) Bldg/Room NPE 215
Service Tag CZMYQ32 Description Dell Latitude E6440, i7-4610M Processor
Serial No. czmyq32 Location Lonny Sargent,Head Coach, Softball

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:69:B3:0C


Wireless NIC 80:00:0B:A1:50:4A


Bluetooth NIC 80:00:0B:A1:50:4E

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 28, 2015 03:21 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Jul 28, 2015 03:20 PM 
Delivery/setup complete.
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Dale Goodell Jul 28, 2015 11:23 AM 
Ran Windows Update; updated all browsers;
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Dale Goodell Jul 28, 2015 10:36 AM 
IE startup brought up a tab for Bing.  I suspected
this was malware, so I re-imaged the laptop. 
Renamed to W20140704; bound to MASH; moved in AD
to \facstaff\iss\computers; verified studentechs
is local admin; added buncale as local admin;
Device Manager OK; installed Sophos;
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Dale Goodell Jul 28, 2015 09:40 AM 
This is an email:

Ermie:

I am starting to work on the setup of your new
laptop.  Please reply to this email at your
earliest convenience and let me know some times
the next day or so when you can be available for
me to come to deliver and setup the new equipment.

Also, please be sure to copy any data from the
local machine (C: drive) to your networked H:
drive or to some other external drive. Please let
me know if you need assistance with this process.

Thanks,

-Dale
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Ranjit Kayastha Jul 24, 2015 04:46 PM 
Task reassigned to Dale Goodell.
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Ranjit Kayastha Jul 24, 2015 04:46 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Jul 24, 2015 04:46 PM 
**********************************************************************
Please add to AD and ready to Deploy.

***********************************************************************
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Ranjit Kayastha Jul 24, 2015 04:46 PM 
Internet Explorer is opening bing tab with wou homepage 
everytime. Dale is looking at it. Except that it's ready to go.
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Ranjit Kayastha Jul 24, 2015 04:45 PM 
Everything is setup and is ready to go.
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Ranjit Kayastha Jul 24, 2015 02:10 PM 
Task reassigned to Ranjit Kayastha.
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Sarah Pettigrew Jul 24, 2015 12:32 PM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and 
delivered to MA 122 for general office use. The WOU # of the new 
laptop is 20140704[Edit Inv] and the old laptop is 20091351[Edit Inv]. The new 
equipment is on the shelves across from the restroom in ITC 009.
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