Service Request Ticket - # 57680

Service Request Information

CONTACT Name Buncal, Ermie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2015 12:53 PM
Department Business/Economics Division Phone 88799
Location Email buncale@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130902[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43L9V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:8D:65

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 29, 2015 12:46 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Jul 29, 2015 12:46 PM 
Delivery/setup completed.
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Dale Goodell Jul 29, 2015 08:46 AM 
Moved in AD to ..\facstaff\iss\computers.
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Dale Goodell Jul 28, 2015 09:45 AM 
This is an email:

Ermie:

I am starting to work on the setup of your new
computer.  Please reply to this email at your
earliest convenience and let me know some times
the next day or so when you can be available for
me to come to deliver and setup the new equipment.

Also, please be sure to copy any data from the
local machine (C: drive) to your networked H:
drive or to some other external drive. Please let
me know if you need assistance with this process.

Thanks,

-Dale
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Sarah Pettigrew Jul 28, 2015 09:33 AM 
Task reassigned to Dale Goodell.
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Ranjit Kayastha Jul 27, 2015 12:26 PM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Jul 27, 2015 12:26 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Jul 27, 2015 12:26 PM 
**********************************************************************
Please join to AD and is ready to deploy

**********************************************************************
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Ranjit Kayastha Jul 27, 2015 12:25 PM 
Setup is complete and is ready to be delivered.
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Ranjit Kayastha Jul 24, 2015 05:01 PM 
Task reassigned to New Equip. Setup.
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Ranjit Kayastha Jul 24, 2015 05:01 PM 
Imaging is completed. Needs to be setup. Its at the 
imaging desk.
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Ranjit Kayastha Jul 24, 2015 04:43 PM 
Task reassigned to Ranjit Kayastha.
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Sarah Pettigrew Jul 24, 2015 12:53 PM 
The WOU # of the new computer is 20130902[Edit Inv] and the new monitor 
is 20130979[Edit Inv].
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Sarah Pettigrew Jul 24, 2015 12:53 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to MA 107 for use as a student worker station. 
The WOU # of the old computer is 20091010[Edit Inv]. The new equipment is 
on the GFA shelf in the hallway.
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