Service Request Ticket - # 57681

Service Request Ticket - # 57681

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Service Request Information

CONTACT	Name	Rohlfer, Anne	Date	Jul 24, 2015 01:00 PM
	Department	International Education & Development	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130903 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43S9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43S9V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:B6:82

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 28, 2015 03:19 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dale Goodell	Jul 28, 2015 01:39 PM	Installed CS6 suite.	Add Attachment
Dale Goodell	Jul 28, 2015 10:41 AM	Delivery/setup scheduled for Tuesday 7/28/2015, 2 pm.	Add Attachment
Dale Goodell	Jul 28, 2015 10:36 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Dale Goodell	Jul 28, 2015 10:36 AM	This is an email: Dale, 2pm today will work just fine for me. Anne	Add Attachment
Dale Goodell	Jul 28, 2015 10:01 AM	This is an email: Anne: Thank you for your prompt reply. How does today, Tuesday, 2 pm work for you? I'd prefer to have you present when I deliver and setup. -Dale	Add Attachment
Dale Goodell	Jul 28, 2015 09:56 AM	This is an email: Hi Dale, Today and Thursday I am out of the office for an extended lunch time from about 11:30 to 1:30. This would be a great time to do the setup as it won't interrupt my work. If the doesn't work for you then anytime is ok with me. I will have any documents that need transferred completed by today at 11am. Best, Anne	Add Attachment
Dale Goodell	Jul 28, 2015 09:48 AM	This is an email: Anne: I am starting to work on the setup of your new computer. Please reply to this email at your earliest convenience and let me know some times the next day or so when you can be available for me to come to deliver and setup the new equipment. Also, please be sure to copy any data from the local machine (C: drive) to your networked H: drive or to some other external drive. Please let me know if you need assistance with this process. Thanks, -Dale	Add Attachment
Sarah Pettigrew	Jul 28, 2015 09:33 AM	Task reassigned to Dale Goodell.	Add Attachment
Ranjit Kayastha	Jul 27, 2015 11:16 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jul 27, 2015 11:16 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 27, 2015 11:16 AM	******************************************************************** Please join to AD and is ready to deploy ********************************************************************	Add Attachment
Ranjit Kayastha	Jul 27, 2015 11:16 AM	Setup is complete and is ready to be delivered.	Add Attachment
Ranjit Kayastha	Jul 24, 2015 05:01 PM	Task reassigned to New Equip. Setup.	Add Attachment
Ranjit Kayastha	Jul 24, 2015 05:01 PM	Imaging is completed. Needs to be setup. Its at the imaging desk.	Add Attachment
Ranjit Kayastha	Jul 24, 2015 04:44 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Sarah Pettigrew	Jul 24, 2015 01:00 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Anne Rohlfer in MA 121. The WOU # of the new computer is 20130903 and the new monitor is 20130980. The WOU # of the old computer is 20091345. The new equipment is on the GFA shelf in the hallway.	Add Attachment