Service Request Ticket - # 57683

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2015 01:20 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141104[Edit Inv] (opens in a new window) Bldg/Room HWC 303
Service Tag 3XZNV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3XZNV42 Location Exercise Science Lab station # (replaces W#2010*)

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D4:85:54


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public

Entered by Date Memo
Dyl Karbia Oct 09, 2015 04:51 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Dyl Karbia Oct 09, 2015 04:51 PM
Completed setting up the machine machines.
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Dyl Karbia Sep 11, 2015 04:43 PM
Completed setting up the various machine in HWC
303, I am still trying to get hold of the name
mention below to transfer their bookmark. I will
check with them next week.
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John Rushing Sep 01, 2015 03:58 PM
Tom Kelly - 88256
Jeff Armstrong - 88999
Brian Caster - 88364
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John Rushing Aug 31, 2015 11:17 AM
Task reassigned to Dyl Karbia.
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John Rushing Aug 31, 2015 11:17 AM
Hi all.  The one program I have on all HWC 303 
computers, which is open source and free, is 
Kinovea ( downloadable from Kinovea.org).

Also, a glitch that occurred last year when the 
computer in 304 was swapped out, was that I was 
not on the new machine as a administrator.  The 
original setup for 303 especially, but also for 
all classroom computers on third floor of HWC, 
was that Tom Kelly, Brian Caster, and Jeff 
Armstrong are listed as administrators on those 
computers, as we need to be able to carry out 
updates and manipulate certain lab-based programs 
on the lab computers and for demo purposes on the 
Classrooms.  To recap from my perspective:
Kinovea (from Kinovea.org) on all computers.
Brian Caster, Jeff Armstrong, Tom Kelly input 
with administrator privileges on all computers.
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John Rushing Aug 31, 2015 11:16 AM
I'd like to make sure the R is loaded 
(www.r-project.com).  Other than this, I think I 
am OK.

Jeff
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John Rushing Aug 31, 2015 11:16 AM
John,
I assume you will be transferring any of the 
programs and bookmarks from each of these. Brian 
and Jeff, you may want to jump in here to make 
sure all the things you use these for are dealt 
with.
Tom
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John Rushing Aug 24, 2015 09:49 AM
emailed Peggy Pedersen and Tom Kelly to schedule 
delivery. 
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John Rushing Aug 24, 2015 09:40 AM
All 8 computers have been updated in AD
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John Rushing Aug 24, 2015 09:31 AM
20141111[Edit Inv] finished re-imaging, tested no blue 
screens
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John Rushing Aug 11, 2015 05:04 PM
20141111[Edit Inv] is blue screening.  Testing RAM
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Ranjit Kayastha Aug 10, 2015 04:45 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Aug 10, 2015 04:45 PM
*********************************************************************
Please join to AD and ready to Deploy

*********************************************************************
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Ranjit Kayastha Aug 10, 2015 04:45 PM
from the 8 computers 7 are fully setup and ready to be 
delivered. The WOU numbers of computer are: 

20141104[Edit Inv]
20141105[Edit Inv]
20141106[Edit Inv]
20141107[Edit Inv]
20141108[Edit Inv]
20141109[Edit Inv]
20141110[Edit Inv]

The one that is left, 20141111[Edit Inv] is with John.
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Megan Thibeault Aug 05, 2015 11:31 AM
Task reassigned to John Rushing.
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Megan Thibeault Aug 05, 2015 11:31 AM
Can you work on this?
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Sarah Pettigrew Jul 24, 2015 01:20 PM
NEW EQUIP SETUP: 8 Dell computers and monitors need to be setup and delivered 
to HWC 303 Exercise Science Lab. The WOU #s of the computers are 20141104, 
20141105, 20141106, 20141107, 20141108, 20141109, 20141110, 20141111 
and the WOU #s of the monitors are 20140884, 20140885, 20140886, 20140887, 
20140888, 20140889, 20140890, 20140891. The new equipment is on the 
counter in ITC 008 with the keyboards and cables. 
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