She called back stating that she was very sorry to
put all of us through this but she found her case.
She said she would bring us cookies to make up for
it!!

She called back stating that she has looked in
both her offices and there is still no sign of it.
She reiterated that she remembered bringing her
laptop and case to the desk and leaving the case
on because it is hard to take off.

Status changed from (5) Completed to (7) Waiting for Contact

Task reassigned to Service Request Desk.

Please call and see if she found her purple case

 	

She called and does have her charger to her
laptop. She will be in on Wednesday(9/9)to pick up
her laptop. She was not sure around what time she
could make it here to pick it up.

Task reassigned to Megan Eichler.

Status changed from (1) Pending to (3) Order in Process

****This is an outgoing email****
Hi Natalie,

We've placed an order with apple to have your 
computer repaired. 

We'll let you know as soon as we receive your 
fixed laptop back so you can come pick it up.

Thanks,

Zach Myers

20081113 has been updated and brought to the SRD

She was supposed to have a loaner set up but there
was nothing that I could find over in the tech
area.  Can someone please EMAIL her by the end of
today and let her know when one is available for
her to have.

She brought her computer in to SRD for someone to
resolve the issue she is having.

I responded 
UCS is open 8-5 every week day. You can drop it 
off at the front desk when ever it is convenient 
for you.

Sent an email 
Would you like to trade for a loaner laptop so 
we can investigate the problem and the 
warranty? 

-Thank you

Natalie is experiencing an issue where her 
mouse track pad is making loud crunching noises 
whenever she clicks on it, which she believes 
to be some type of broken layer of glass that 
is obstructing her ability to work effectively. 
She would like to know if this falls under some 
sort of a warranty due to the fact that the 
laptop has had this problem since she picked it 
up from us.