Service Request Ticket - # 57695

Service Request Information

CONTACT Name Phillips, Alan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 27, 2015 04:02 PM
Department University Computing Solutions Phone 88862
Location Email phillipsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150003[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3NNKV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3NNKV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DD:A6:4A

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact ucsaccountadmin@wou.edu 88955

Tracking

Entered by Date Memo
Account Administration
Email

Public
Entered by Date Memo
Megan Thibeault Sep 24, 2015 12:42 PM 
Task reassigned to Account Administration.
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Megan Thibeault Sep 24, 2015 12:42 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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John Rushing Sep 04, 2015 08:38 AM 
Task reassigned to Ryan Ripp.
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John Rushing Aug 11, 2015 01:02 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Aug 11, 2015 11:37 AM 
Alan said we could set them up next to the 
others, but leave the others hooked up.
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John Rushing Aug 11, 2015 09:36 AM 
Left VM with Alan.
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John Rushing Aug 11, 2015 09:36 AM 
RAM has been installed in all 3 computers.
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Tricia Flaherty Aug 10, 2015 02:30 PM 
Left RAM on John's desk with Invoice
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Tricia Flaherty Aug 10, 2015 02:25 PM 
Status changed from (4) On Hold to (1) Pending
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Tricia Flaherty Aug 10, 2015 02:25 PM 
Addt'l RAM recieved
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John Rushing Jul 28, 2015 02:07 PM 
Status changed from (6) Ready to Deliver to (4) On Hold
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John Rushing Jul 28, 2015 02:07 PM 
Alan wants us to wait on RAM upgrade before 
delivering.
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John Rushing Jul 28, 2015 02:02 PM 
All 3 computer have been added to the AD group 
Physical Plant
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John Rushing Jul 28, 2015 01:57 PM 
Task reassigned to John Rushing.
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Ranjit Kayastha Jul 28, 2015 01:49 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Jul 28, 2015 01:49 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Jul 28, 2015 01:49 PM 
*********************************************************************
Please join to AD and ready to deploy.

*********************************************************************
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Ranjit Kayastha Jul 28, 2015 01:48 PM 
All three dell computers are set up and are ready to be 
delivered.
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Ranjit Kayastha Jul 28, 2015 10:19 AM 
Task reassigned to Ranjit Kayastha.
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Sarah Pettigrew Jul 27, 2015 04:02 PM 
NEW EQUIP SETUP: Three Dell computers and monitors need to be setup 
and delivered to PP104 and Val107. The WOU #s of the computers for 
PP104 are 20150003[Edit Inv] and 20150004[Edit Inv]. The monitors to go with them are 
20150006[Edit Inv] and 20150007[Edit Inv]. The WOU # of the computer for VAL107 is 
20150005[Edit Inv] and the monitor is 20150008[Edit Inv]. Tony Kment is a secondary 
contact for these stations. The new equipment is on the shelves across 
from the restroom in ITC 009.
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