Service Request Ticket - # 57705

Service Request Ticket - # 57705

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Peterson, Lauren	Date	Jul 28, 2015 01:35 PM
	Department	The Research Institute	Phone	88138
	Location		Email	petersonls@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150012 (opens in a new window)	Bldg/Room	TODD 211
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MQ405CDV30	Location	Lauren Peterson, TRI
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Aug 12, 2015 11:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Aug 12, 2015 10:58 AM	She emailed saying it was ok to image.	Add Attachment
John Rushing	Aug 12, 2015 09:48 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
John Rushing	Aug 12, 2015 09:48 AM	sent email to see if reimaging loaner computer was ok with her. She wanted me to wait 2 weeks in case she notice a missing file.	Add Attachment
John Rushing	Aug 11, 2015 05:03 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
John Rushing	Aug 11, 2015 03:19 PM	20100329 is on my desk. She asked me to wait 2 weeks before imaging it.	Add Attachment
Katie Halvorson	Aug 11, 2015 12:09 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Aug 11, 2015 12:09 PM	Is this something you have? I checked the laptops on tech's desks and couldn't find it. Let me know and I can reply to the email! **This is an email** Please confirm that you have the loaner Mac that Lauren Petersen (TRI) had been using. I'm assuming you took it back when you delivered her own new Mac. Loaner Mac #20100329 Thank you, Dawn Brown	Add Attachment
John Rushing	Jul 30, 2015 11:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jul 30, 2015 11:59 AM	delivered on 7/30/15	Add Attachment
John Rushing	Jul 29, 2015 02:50 PM	emailed to setup delivery.	Add Attachment
John Rushing	Jul 29, 2015 02:23 PM	Task reassigned to John Rushing.	Add Attachment
Dyl Karbia	Jul 29, 2015 02:12 PM	Task reassigned to UCS Tech.	Add Attachment
Dyl Karbia	Jul 29, 2015 02:12 PM	Completed setting up the MacBook Pro and it's ready to be deliver. The machine is located at the same location mention in the service request.	Add Attachment
Dyl Karbia	Jul 29, 2015 08:31 AM	Task reassigned to Dyl Karbia.	Add Attachment
Sarah Pettigrew	Jul 28, 2015 01:37 PM	There is also an additional power adapter that is on the shelf next to the laptop bag.	Add Attachment
Sarah Pettigrew	Jul 28, 2015 01:35 PM	NEW EQUIP SETUP: A MacBook Pro and Dell monitor need to be setup and delivered to Lauren Peterson in Todd 211. The WOU # of the laptop is 20150012 and the monitor is 20150002. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment