Service Request Ticket - # 57710

Service Request Information

CONTACT Name Phillips, Alan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 28, 2015 05:11 PM
Department University Computing Solutions Phone 88862
Location Email phillipsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130904[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43F8V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; RainMaster Oasis Central ver.3.0 from P0098476

Wired NIC F8:B1:56:AF:8D:D8


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Aug 17, 2015 02:50 PM
Status changed from (4) On Hold to (5) Completed
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Dale Goodell Aug 03, 2015 10:37 AM
Status changed from (1) Pending to (4) On Hold
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Dale Goodell Jul 30, 2015 01:21 PM
Machine delivered to Alan.  They will have a rep
from the vendor come to configure the irrigation
software in the next week or so.  The new machine
hardware looks OK.  I will collect the old machine
once they have the irrigation software working on
the new machine.
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Dale Goodell Jul 30, 2015 12:32 PM
Machine ready to deliver; Sophos install
successful now (server MRPLOW needed to be rebooted).
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Dale Goodell Jul 30, 2015 11:39 AM
This is an email:

  Just missed your call.  That software is
installed on the old PC and a modem is connected
to a serial port through a RS232 adapter.  I don't
know that the software is actually running.

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Dale Goodell Jul 30, 2015 11:21 AM
Emails:

Alan:

I should be able to deliver the new PC to your PP
office most anytime today, and we can go from
there.  The new PC does not have a serial adapter;
they haven't had for some time now.  Hopefully
this does not complicate matters.

-Dale


On 7/30/2015 11:10 AM, Alan Phillips wrote:
>   The old PC has Keyspan USB Serial Adapter,
which I think will be needed in the new PC. 
You're correct, we only connect it to the network
when Support needs access.
>   We can stage the new PC in my PP office until
the new software arrives.  If I need to run over
to the RSC today, I'll leave my PP office door open.
>
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Dale Goodell Jul 30, 2015 11:12 AM
Updated plugins; updated Acrobat Reader; ran Apple
updates; Sophos still refuses to install. 
Otherwise, machine is ready to deploy.
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Dale Goodell Jul 30, 2015 10:53 AM
Renamed machine to W20130904; activated Windows;
moved in AD to ..facstaff\Physical
Plant\computers; ran gpupdate /force; verified
ucsadmin is local admin; added phillipsa, hughesk
as local admin; Device Manager update USB 3
driver; Sophos refuses to install at this time;
updated browsers; verified MS Office activation; 
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Dale Goodell Jul 30, 2015 08:41 AM
Imaging in progress.
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Dale Goodell Jul 29, 2015 04:24 PM
This is an email:

Alan:

I'm just starting to work on the new computer for
the Reinmaster system at the Physical Plant.  One
of the main goals with this new machine is to
upgrade the OS to Windows 7.  What else can you
tell me about this machine?  If I remember
correctly, this machine requires specialized
software that may need to be installed by a
third-party, and also that this machine will not
be on the network. Any other details would be helpful.

Thanks,

-Dale 
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Dale Goodell Jul 29, 2015 04:18 PM
Task reassigned to Dale Goodell.
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Sarah Pettigrew Jul 28, 2015 05:14 PM
*sprinkler software
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Sarah Pettigrew Jul 28, 2015 05:12 PM
This station will be upgrading the sprinkling software and moving 
off of Windows XP.
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Sarah Pettigrew Jul 28, 2015 05:11 PM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to the Physical Plant Rainmaster Station. The 
WOU # of the new computer is 20130904[Edit Inv] and the new monitor is 
20130981[Edit Inv]. The WOU # of the old computer is 20090921[Edit Inv]. The new 
equipment is on the GFA shelf in the hallway.
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