Service Request Ticket - # 57717

Service Request Ticket - # 57717

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Service Request Information

CONTACT	Name	Braun, Debbie	Date	Jul 29, 2015 01:52 PM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130905 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	443BV12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	443BV12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:4E:55

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 06, 2015 09:02 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dale Goodell	Aug 06, 2015 09:02 AM	8/5/2015 Delivery/setup complete.	Add Attachment
Dale Goodell	Aug 04, 2015 01:39 PM	Machine is ready to deliver.	Add Attachment
Dale Goodell	Aug 04, 2015 01:39 PM	Browser updates, plugin updates completed; Acrobat Reader update completed; Apple Software Update completed; Microsoft Office activation verified.	Add Attachment
Dale Goodell	Aug 04, 2015 11:14 AM	Delivery/setup scheduled for 8/5/2015, 1:00 pm.	Add Attachment
Dale Goodell	Aug 04, 2015 11:13 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Dale Goodell	Aug 04, 2015 11:04 AM	Computer imaged to Standard Staff (5/27/15); renamed to W20130905; bound to MASH and moved in AD to \\facstaff\Dean LAS\computers; verified studenttechs is local admin; added braund as local admin; verified Device Manager (updated video drivers as noted below; updated USB 3 drivers); updated BIOS to A12; installed Sophos; ran gpupdate /force; ran Windows Update;	Add Attachment
Dale Goodell	Aug 04, 2015 10:46 AM	Installed drivers for second video card. Installed AMD Catalyst Control Center. Both video cards are now being properly detected and I have tested both displayport and DVI connections; signal on all connections. Device Manager shows an additional Intel HD 4600 (onboard) display. In BIOS, I set the primary video display to "auto" to disable this, as outlined in the BIOS.	Add Attachment
Dale Goodell	Jul 30, 2015 11:23 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jul 29, 2015 03:03 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jul 29, 2015 01:59 PM	Debbie uses a total of three displays which don't show up accurately in inventory as they use to be Kathy Hill's station. I have an additional video card to add to Debbie's new computer so that it will run all three displays. She can choose which displays she keeps of the new plus other 3 but please update the inventory records of all the monitors so they accurately reflect her station in HSS234. I will be placing a Dell 1GB AMD Radeon HD 8490 Graphic Card #320-9740 with the computer for installation. Let me know if any other cabling is needed as the types of connections on card may have changed since older box	Add Attachment
Sarah Pettigrew	Jul 29, 2015 01:52 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Debbie Braun in HSS 234. The WOU # of the new computer is 20130905 and the monitor is 20130982. The WOU # of the old computer is 20091299. The new equipment is on the GFA shelf in the hallway.	Add Attachment