Service Request Ticket - # 57719

Service Request Information

CONTACT Name Freeborn, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 29, 2015 03:38 PM
Department Campus Public Safety Phone 88267
Location Email freebornl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20111148[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox 3600/DN Mono Laser Printer
Serial No. MHB793564 Location PDR

Model P3600/DN Hostname scarecrow.wou.edu
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER PRINTER MAINTENANCE: Xerox Phaser 3600 fuser unit 110volt part#126N00324 from VISA2013003538 SR51047 JULY2013; 3600 Fuser Maint. Kit, 110V. Ref from VISA2014004271 SR55531 NOV2014; 3600 Fuser Maint. Kit, 110V. Ref from VISA2015004796 SR58237 OCT2015 IP:140.211.116.42 Ink/Toner Refill

Wired NIC 00:00:AA:BE:70:CE

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jul 30, 2015 08:45 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jul 30, 2015 08:45 AM 
I was able to get hold of Laura and realize the
issue causing the streaks on the paper was due to
bad toner. Replacing the toner solve the problem.
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Dyl Karbia Jul 30, 2015 08:12 AM 
Task reassigned to Dyl Karbia.
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Ryan Ripp Jul 29, 2015 03:38 PM 
The printer in her office is printing everything 
with big streaks on the left-hand side.
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