Service Request Ticket - # 57741

Service Request Information

CONTACT Name Marvin, Roxanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2015 09:18 AM
Department The Research Institute Phone 88838
Location Email marvinr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130833[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. 3YVWD12 Location PDR

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from P0094138; TRANSFER FROM W#20101293: Adobe Acrobat Pro 10 WIN from P0083671 and Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803, Cyberlink PowerDirector v.11 Ultimate Suite from VISA2012003227, Adobe InDesign CS6 (v.8) License from P0093384; TRANSFER FROM W#20070501: Adobe eLearning Suite2 WIN license from P0079318; TRANSFER from Eric Enright- Adobe CC NAMED USER SEPT2017

Wired NIC EC:F4:BB:38:A7:83


Wireless NIC C4:D9:87:C7:3C:A6


Bluetooth NIC C4:D9:87:C7:3C:AA

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Aug 06, 2015 12:49 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Ranjit Kayastha Aug 06, 2015 12:49 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Aug 06, 2015 11:40 AM 
I called her and asked her how was the computer working. 
She said that the problem was only for few minutes and 
after she restarted the computer it's now working fine. And 
she said that we can close this SR.
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Claire Buehler Jul 31, 2015 01:52 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Dyl Karbia Jul 31, 2015 09:39 AM 
I was able to get hold of Roxanna and she informed
me via telephone conversation that her machine is
responding well after the restart. I told her to
observe the machine and if he problem re-occur she
should let us know.
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Ryan Ripp Jul 31, 2015 09:18 AM 
Roxanna was experiencing her screen freezing up 
while trying to do some work in MS Word this 
morning, and restarted her computer to try and 
fix it. It is now stuck on the startup screen 
where it asks to press ctrl/alt/del, however, 
whenever she types in her login information it 
just resets to the previous ctrl/alt/del 
screen.
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