Service Request Ticket - # 57742

Service Request Information

CONTACT Name Harris, Glen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2015 09:46 AM
Department Athletics Phone 89249
Location Email harrisg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130698[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DT Laser Printer
Serial No. D6X450464 Location PDR

Model 4622/DT Hostname ath-hallway.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.112.24 ECONCIERGE: Xerox High Capacity Black Toner Cartridge #106R01535 $313.37 VISA2016006183 Ink/Toner Refill

Wired NIC 00:00:AA:D9:6B:FD

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Aug 13, 2015 02:35 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Aug 13, 2015 02:32 PM 
printer is working fine. will order a new fuser so
the error will stop
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Claire Buehler Jul 31, 2015 02:25 PM 
Task reassigned to Megan Eichler.
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Claire Buehler Jul 31, 2015 02:24 PM 
  Visited the printer and it was working. Glen 
said that it works after being shut off and 
turned back on but he has to do it once 
everyday and wants to get it replaced before 
everyone comes back and wants to use it. We 
will probably need to replace the motor in this 
case Glen Harris wants to know how much it will 
cost.
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Ryan Ripp Jul 31, 2015 09:46 AM 
The printer just outside of Glen's office is 
reading the error "Fuser Motor Failed" and is not 
allowing anyone to print to it.
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