Service Request Ticket - # 57743

Service Request Information

CONTACT Name Howard, Ava   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2015 10:45 AM
Department Natural Science Division Phone 88702
Location Email howarda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20101421[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C02FW1V0DH2G Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.6 (Snow Leopard) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), MS Office 2011 std MAC from P0081051,

Wired NIC C8:2A:14:4B:06:4A


Wireless NIC E4:CE:8F:33:DE:1A


Bluetooth NIC E4:CE:8F:33:DE:1B


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public

Entered by Date Memo
Tricia Flaherty Mar 29, 2016 09:37 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Tricia Flaherty Mar 29, 2016 09:37 AM
This was added to new laptop W#20150201[Edit Inv] which is
awaiting delivery on SR#58552.  I am going to
close this SR as nothing is left to do with Camtasia
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Tricia Flaherty Aug 04, 2015 12:55 PM
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Aug 04, 2015 12:54 PM
****This is an email****
Dale,

 I have been discussing details of a replacement
with Ava this morning.  Here system is not a
standard setup and she uses parallels and Windows
only software.  We are working through options and
choices. 

I had made the Service Request for software
install regardless of the replacement because the
Purchaser(Erin Bamgartner) had put a need by Date
of August 15th on the software order.

After talking with Ava this morning she has
decided to hold off for now on the software so I
will switch this SR to my queue until her
replacement is figured out. 


Tricia 
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Dale Goodell Aug 04, 2015 12:27 PM
This is an email:

Tricia: Is W#20101421[Edit Inv] eligible for GFA replacement?

Ava: Yes, let's hold off on the Camtasia install
pending possible upgrade of your computer.

Thanks,

-Dale
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Dale Goodell Aug 04, 2015 12:26 PM
This is an email:

Hi Dale,

I can make my laptop available any afternoon this
week (put preferably not Friday) after 3pm. 
However I have a fairly old laptop (ID 20101421)
and I was thinking of seeing if I could get it
upgraded.  So it might be an idea to hold onto
that software and until I know if I am going to
upgrade or not.  

- Ava
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Dale Goodell Jul 31, 2015 01:21 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Dale Goodell Jul 31, 2015 01:21 PM
This is an email:

I am off contract until September 15th and will
only be in the office sporadically during July and
August to handle ongoing research projects.  If
immediate assistance is needed please contact the
Natural Sciences and Mathematics Division Chair,
Dr. Hamid Behmard, at behmarh@wou.edu.  Otherwise
I will check my messages periodically and reply as
time allows.  Please be advised that I may not be
able to get back to you for several weeks.  Happy
Summer!
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Dale Goodell Jul 31, 2015 12:55 PM
This is an email:

Ava:

I have been given the service request to install
Camtasia on your Mac laptop.  Please reply to this
email and let me know some times either this
afternoon (Friday 7/31) or Monday 8/3 when you can
be available for me to come and get this installed.

Thanks,

-Dale 
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Megan Thibeault Jul 31, 2015 11:03 AM
Task reassigned to Dale Goodell.
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Megan Thibeault Jul 31, 2015 11:03 AM
Can you take care of this please
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Tricia Flaherty Jul 31, 2015 10:45 AM
This software was ordered by Erin Baumgartener to
go to NS faculty on order#7513. 
Install on W#20101421[Edit Inv] Mac Laptop NS120- Ava Howard
Installer and Serial key are at:
T:\camtasia\Camtasia_MACv2.x
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