Service Request Ticket - # 57753

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2015 08:02 AM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130456[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620DT Printer
Serial No. XLV886819 Location PDR

Model 4620/DT Hostname ns114.wou.edu / ns-ns114
Notes **NOT A STUDENT TECH PRINTER** 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.44 PRINTER MAINT: Xerox Fuser Maintenance Kit for Phaser 4600/4620 Series #115R00069 from VISA2014004499 SR56336 MARCH2015 RMA 2014 XLV887026 IP:140.211.76.44 Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D9:2E:38

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Aug 13, 2015 02:30 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Aug 13, 2015 02:30 PM 
paper jammed in fuser
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Dyl Karbia Aug 03, 2015 08:53 AM 
Task reassigned to Megan Eichler.
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Dyl Karbia Aug 03, 2015 08:53 AM 
Check the issue with the printer. It print just
fine but the on problem is the noise it makes
while printing. The sounds is coming from the
right gear.
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Dyl Karbia Aug 03, 2015 08:11 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Aug 03, 2015 08:02 AM 
****This is an email****
Printer (WOU # 20130456[Edit Inv] or otherwise known as THE
LEMON) in NS 114 is again broken. Very little use
so far this Summer and it still can't function.
ASAP this week please as I have students teaching
next week who will need access to this printer.
thanksphilip
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