Service Request Ticket - # 57754

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2015 08:14 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120688[Edit Inv] (opens in a new window) Bldg/Room TODD 235
Service Tag Description Apple MacBook Pro 15w/ Retina, 2.7GHz Quad-core In
Serial No. C02KC0Y4FFT4 Location Mike Bicknell, TRI NCDB Video equipment

CPU Intel Core i7(2.7GHz quad, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office for MAC 2011 from P0088966, Adobe Premiere Pro CS6 for Mac from P0088966, Adobe CC2015 subscription serialized desktop from Order#9125 MAY2016; CamtasiaforMac v3.0.3 Academic license VISA2016006138 FEB2017 SR#; REMOVE SERIALIZED ADOBE CC JULY2019 as NO LONGER PAID SUBSCRIPTION;

Wired NIC 40:6C:8F:42:F0:25


Wireless NIC 28:CF:E9:14:94:B1


Bluetooth NIC 28:CF:E9:14:94:B2

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Aug 03, 2015 09:38 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Aug 03, 2015 09:38 AM 
I did the following:
- Set clarks as local admin.
- Ensured access to network H: and I: drives.
- Started Office apps to initialize for first time
within her user profile.
- Took over and connected an ethernet cable, a
Dell monitor and cables, and a magic mouse.
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Dale Goodell Aug 03, 2015 08:32 AM 
On my way to take care of this.
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Dale Goodell Aug 03, 2015 08:32 AM 
Task reassigned to Dale Goodell.
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Katie Halvorson Aug 03, 2015 08:14 AM 
Susan Clark needs admin rights to her computer.
She is new staff and is in TODD242 and call Robbin
to make sure she is around.
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