Service Request Ticket - # 57758

Service Request Information

CONTACT Name Hall, CM   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2015 08:48 AM
Department College of Education Phone 88731
Location Email hallcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100594[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. FFR2YN1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0078636

Wired NIC 5C:26:0A:32:AD:C7


Wireless NIC 58:94:6B:A6:FF:54


Bluetooth NIC 1C:65:9D:AD:AF:8A

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Aug 03, 2015 10:26 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Aug 03, 2015 10:26 AM 
I was able to get hold of CM and resolve the
problem with outlook been offline. Did some
configuration on outlook and it work just fine.
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Dyl Karbia Aug 03, 2015 09:03 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Aug 03, 2015 08:48 AM 
Her outlook is acting weird and she can't get it
to come from out of offline.  She hits the button
and it still stays on offline.

She is in till 3 today and then gone for 2 weeks.
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