Service Request Ticket - # 57759

Service Request Ticket - # 57759

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Service Request Information

CONTACT	Name	McDowell, Linda	Date	Aug 03, 2015 09:55 AM
	Department	The Research Institute	Phone	8-8503
	Location		Email	mcdowelll@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140403 (opens in a new window)	Bldg/Room	TODD 244
	Service Tag		Description	Apple MacBook Air 13.3-inch #Z0P0
	Serial No.	C02NW59ZG5RP	Location	Linda McDowell
	CPU	Intel Core i7(1.8GHz, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298,
	Wireless NIC	34:36:3B:5D:CB:F6
	Bluetooth NIC	34:36:3B:5D:CB:F7

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 05, 2015 10:06 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 05, 2015 10:06 AM	Done !	Add Attachment
Ranjit Kayastha	Aug 05, 2015 10:06 AM	I returned back her laptop and added her account as a admin. The laptop is working fine now. And she has some problem with the mail so the problem was she has 10.10 installed in her laptop. She has the mail problem in her imac and iphone that is also done.	Add Attachment
Ranjit Kayastha	Aug 04, 2015 01:56 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Claire Buehler	Aug 04, 2015 08:05 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Ranjit Kayastha	Aug 03, 2015 02:59 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Aug 03, 2015 02:59 PM	The laptop is at Desktop Support 1	Add Attachment
Ranjit Kayastha	Aug 03, 2015 01:55 PM	I have been using this laptop since almost 3 hours but it hasn't freezes and everything is working fine. Linda said that on campus it works fine and off campus it starts the same problem again. She hasn't saved anything locally so I am erasing her user account and adding it again.	Add Attachment
Ranjit Kayastha	Aug 03, 2015 10:09 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Katie Halvorson	Aug 03, 2015 09:55 AM	When she is working on her laptop, it freezes. It will happen daily after she gets it working again. She will be working on anything and it will randomly stop working. She is also having problems with her email not permanently deleted. She will be working on one device and she will delete it and then it will still be in the inbox with another device as if it wasn't deleted.	Add Attachment