Service Request Ticket

Service Request Information

CONTACT	Name	Reagle, Christina	Date	Aug 04, 2015 09:01 AM
	Department	The Research Institute	Phone	88871
	Location		Email	reaglec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140351 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Officejet Pro 8100 Color Inkjet ePrinter #CM752
	Serial No.	CN47NFV2BX	Location	PDR
	Model	CM752A	Hostname
	Notes	Up To 20 ppm Black/16 ppm Color Borderless Printing Up To 8.5x11" Automatic Duplex Printing Ethernet & Wi-Fi Connectivity Print From Mobile Devices ePrint Compatible W-Fi; *This printer will be a USB local printer only, our campus wireless network does not support wireless printing and this is model is not supported for network printing by UCS. *	Ink/Toner Refill	BLK-HP950 Colors-Cyan, Magenta and yellow HP951
	Wired NIC	A0:2B:B8:5F:F0:12
	Wireless NIC	A0:2B:B8:71:95:14

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 04, 2015 12:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Aug 04, 2015 12:18 PM	Deleted this local printer from her MacBook Pro, installed it again, and it works.	Add Attachment
Dale Goodell	Aug 04, 2015 09:11 AM	Task reassigned to Dale Goodell.	Add Attachment
Katie Halvorson	Aug 04, 2015 09:01 AM	The had a circuit break last week and ever since then, the printer hasn't worked. They have tried restarting and unplugging and it still isn't working. They can get it on but it just isn't printing anything. TODD241--printer is in her office. She is in and out of meetings today but available 1130 today. See Nancy if she isn't there. 88808-call nancy if you can't make 1130	Add Attachment