Service Request Ticket - # 57770

Service Request Information

CONTACT Name Zobel, Gregory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 04, 2015 12:15 PM
Department Education & Leadership Phone 88728
Location Email zobelg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150011[Edit Inv] (opens in a new window) Bldg/Room RWEC 225
Service Tag Description Apple iMac 27-inch with Retina 5K Display #Z0QX
Serial No. C02Q40YNFY14 Location Greg Zobel, College of ED( replaceing W#20110578)

CPU Intel Core i7(4.0GHz quad)


OS MAC OS X 10.10 (Yosemite) Software MS Office for MAC from WOU License; LARGE TRANSFER of SOFTWARE from W#20110578(see inventory record); QTPro7 from P0099528; secondary install-NVivo for MAC(v11) from VISA2016005496 JULY2016

Wired NIC 98:5A:EB:E4:71:52


Wireless NIC D0:03:4B:CB:9C:43


Bluetooth NIC D0:03:4B:CB:9C:44


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Sep 17, 2015 12:55 PM
Status changed from (7) Waiting for Contact to (5) Completed
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Megan Thibeault Sep 17, 2015 12:55 PM
CS5.5 installed
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Megan Thibeault Sep 14, 2015 11:29 AM
Scheduled for Thursday
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Megan Thibeault Sep 11, 2015 12:38 PM
Status changed from (2) Scheduled to (7) Waiting for Contact
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Megan Thibeault Sep 11, 2015 12:38 PM
****This is an email****
Greg,

Will there be a time in the near future that you
could possible leave your iMac with me for a
morning for me to get CS5 installed. It can take a
few hours to get it fully installed. Or let me
know what would work best for you.

Thanks!
Megan 
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Megan Thibeault Sep 10, 2015 12:39 PM
need to installs CS5
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Megan Thibeault Aug 26, 2015 11:35 AM
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Aug 24, 2015 11:07 AM
Task reassigned to Megan Eichler.
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Dale Goodell Aug 21, 2015 10:28 AM
Task reassigned to UCS Tech.
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Dale Goodell Aug 21, 2015 10:28 AM
Status changed from (4) On Hold to (1) Pending
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Dale Goodell Aug 21, 2015 10:28 AM
Machine will possibly need to be re-imaged.  As of
8/13, Greg reported that the software installed
thus far was working satisfactorily.  Greg will
work with Megan in early September to
complete/resolve everything.
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Dale Goodell Aug 07, 2015 09:59 AM
Status changed from (1) Pending to (4) On Hold
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Dale Goodell Aug 07, 2015 09:57 AM
This is an email:

Greg:

Next Thursday, 8/13, 9 am sounds perfect.  I'll
get this on my calendar.

-Dale
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Dale Goodell Aug 07, 2015 09:56 AM
This is an email:

Dale,

Thank you for your work thus far.
Can we shoot for more installation next Thursday?
I plan to take the computer home in an hour or so
and work with it through the coming week at home.

I can make sure the iMac is back on campus on
Thursday morning by 9 am. 

Will that work for you?

Best,
gz
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Dale Goodell Aug 07, 2015 09:44 AM
Greg:

Here is a status report on what I have installed
from your list of software:

VMWareFusionv4P0084052 upgdv.6 P0094858 JULY2014
-- installed and activated.
ScreenFlow 4 is done.
Adobe Captivate 6 Mac done.
PixelMator 2.1 is done.
ComicLife 2 -- need either download or media.
Keynote 09 need Greg's Apple ID.
Camtasia 2.4 Mac done.
Renamer 4.3.2 done.
EndNote X7 done.
Bartender 1.2.21 seems to be corrupt.
Alfred 2 seems to be done; never prompted me for
registration.

I plan to head over to your office again today
(Friday) to continue through the list.

You can take the machine home any time, we'd just
need to coordinate for any other items I need to
complete.

Thanks,

-Dale 
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Dale Goodell Aug 06, 2015 04:25 PM
Alfred 2 seems to be done; never prompted me for
registration.  Installed from T: drive.
'
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Dale Goodell Aug 06, 2015 04:17 PM
Bartender 1.2.21 seems to be corrupt.  Copied
folder from T: drive to local Applications folder.
 When lanuching, error -- "damaged and can't be
opened".  Either cancal or move to trash.
Files on T: drive are still in-tact.

]
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Dale Goodell Aug 06, 2015 04:11 PM
EndNote X7 done.
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Dale Goodell Aug 06, 2015 04:04 PM
Renamer 4.3.2 done.
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Dale Goodell Aug 06, 2015 03:57 PM
Camtasia 2.4 Mac done.
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Dale Goodell Aug 06, 2015 03:48 PM
Keynote 09 need his apple id.
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Dale Goodell Aug 06, 2015 03:44 PM
ComicLife 2 -- need either download or media.
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Dale Goodell Aug 06, 2015 03:40 PM
PixelMator 2.1 is done.
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Dale Goodell Aug 06, 2015 03:31 PM
Adobe Captivate 6 Mac done.
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Dale Goodell Aug 06, 2015 03:18 PM
ScreenFlow 4 is done.
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Dale Goodell Aug 05, 2015 12:18 PM
VMWareFusionv4P0084052 upgdv.6 P0094858 JULY2014
-- installed and activated.
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Dale Goodell Aug 05, 2015 12:08 PM
New machine delivered and setup.  Need to install
additional software from list.
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Dale Goodell Aug 05, 2015 12:08 PM
AdobeMasterCS5.5MAC P0084052 need install media;
permissions error when opening serial/license file.
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Dale Goodell Aug 04, 2015 02:30 PM
This is an email:

Thank you for emailing.

I am away from WOU and enjoying my summer
vacation. I will not return until 16 September 2015. 

MSEd Coordinator-related questions
As of 1 August 2015, I am no longer the MSEd
Coordinator. Dr. Adele Schepige (schepia@wou.edu)
has taken over that position. She will begin the
position on 16 September 2015. In the mean time,
please email Bill Hamlin (hamlinw@wou.edu) with
any questions related to the Education Core, C&I,
and other MSEd graduate programs.

Course or grade-related questions
If you have questions about upcoming courses or
prior grades, I will get to your questions when I
can. I am not checking my WOU email very often, so
there may be some delay on this.

Other questions
If you'd like to be in touch about something else
not directly related to school, reach out to me on
Twitter or Facebook.

gz



-- 
---
Gregory B. Zobel, Ph.D.
Assistant Professor of Educational Technology 

Western Oregon University
345 N. Monmouth Ave
Monmouth, OR 97361

ASSETT (Agile & Sustainable Supplemental
Educational Technology Training)
http://assett.wou.edu/
	
About: about.me/gregoryzobel
 				
To make an appointment with me, take this link to
my Google Appointment Calendar:
https://www.google.com/calendar/selfsched?sstoken=UUVkdHE1WmY2WWhrfGRlZmF1bHR8YTY4MWM0ODA4MTUxY2M2NTZkMWI3YjQwODk0NGY2ZjM

 ¿I have long believed that the best part of
writing is not the communication of knowledge to
other people, but the acquisition and synthesizing
of knowledge for oneself. " Ta-Nehisi Coates
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Dale Goodell Aug 04, 2015 02:26 PM
This is an email:

Greg:

I'm just starting to work on the setup of your new
iMac-27 and I expect to have it ready to deliver
and setup for you in the next day or so.  Please
reply to this email at your earliest convenience
and let me know some times you can be available.

Also, I have a fairly long list of software that I
need to discuss with you and whether you want
those items moved to the new machine.  These are

AdobeMasterCS5.5MAC P0084052,
VMWareFusionv4P0084052 upgdv.6 P0094858 JULY2014
Bootcamp WIN7Pro P0084058,
Keynote'09 P0086780 redemptioncode his AppleID,
AdobeCaptivate6MAC P0087260,
Screenflow 4upg VISA2012003228,
Pixelmatorv2.1 VISA2012003278,
ComicLife2 VISA2012003277,
CamtasiaMAC v2.4 VISA2013003651
Renamerv4.3.2 VISA2014004170,
EndNoteX7Hybrid(WIN/MAC)Upg P0095604,
Bartenderv1.2.21 VISA2014004171,
AlFredPowerPackv2.5 VISA2014004172,
DaisyDiskv3.0.3.1 VISA2014004191,
DevonTech InfoWorkersProbundle(DevonagentProv3.8.1
and DevonthinkProOfficev2.7.7)&DevonTech
MyThoughtsv1.4 VISA2014004192,
DragonDictate MAC4 VISA2014004594,
ADDTL SOFTWARE FROM ITC001LAB:
FinalCutExp4
Labstation bundle
 
Also, we ask that you ensure that all documents,
data files, work files, etc., are copied to your
H: drive from your old machine.  I can provide
guidance for you in copying these items if you'd
like, but UCS normally requests that the end-user
take care of this prior to delivery of a new machine.

Thanks,

-Dale
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Dale Goodell Aug 04, 2015 01:42 PM
Task reassigned to Dale Goodell.
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Tricia Flaherty Aug 04, 2015 01:30 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Aug 04, 2015 01:29 PM
Zobel has a large amount of software that he may
ask you to transfer from W#20110578[Edit Inv] Apple laptop.
 Please discuss these with him and come up with a
plan to best handle the transfer If you can copy
what is actually installed onto this new station
into inventory that would be really helpful for
future reference:
AdobeMasterCS5.5MAC P0084052, 
VMWareFusionv4P0084052 upgdv.6 P0094858 JULY2014 
Bootcamp WIN7Pro P0084058, 
Keynote'09 P0086780 redemptioncode his AppleID, 
AdobeCaptivate6MAC P0087260, 
Screenflow 4upg VISA2012003228, 
Pixelmatorv2.1 VISA2012003278, 
ComicLife2 VISA2012003277, 
CamtasiaMAC v2.4 VISA2013003651 
Renamerv4.3.2 VISA2014004170, 
EndNoteX7Hybrid(WIN/MAC)Upg P0095604, 
Bartenderv1.2.21 VISA2014004171, 
AlFredPowerPackv2.5 VISA2014004172, 
DaisyDiskv3.0.3.1 VISA2014004191, 
DevonTech InfoWorkersProbundle(DevonagentProv3.8.1
and DevonthinkProOfficev2.7.7)&DevonTech
MyThoughtsv1.4 VISA2014004192, 
DragonDictate MAC4 VISA2014004594,
ADDTL SOFTWARE FROM ITC001LAB:FinalCutExp4
Labstation bundle, 
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Sarah Pettigrew Aug 04, 2015 12:15 PM
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to 
Greg Zobel in ED 202L. The WOU # of the new iMac is 20150011[Edit Inv] 
and the old computer is 20110578[Edit Inv]. There is also an external hard 
drive and carrying case that need to be delivered with the computer. 
The new equipment is on the counter in ITC 008.
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