Service Request Ticket

Service Request Information

CONTACT	Name	Dull, Aaron	Date	Aug 05, 2015 10:32 AM
	Department	Registrar’s Office	Phone	88415
	Location		Email	dulla@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080844 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P4515x Monochrome Printer #CB5616A#ABA
	Serial No.	SCNDY349642	Location	PDR
	Model	CB156A	Hostname	regcounter.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer Printer Maint: HP LaserJet P4515X Maintenance Kit #CB338A from P0093476 SR53190, HP LJ P4515x Maintenance Kit on EXCHANGE #CB388A from P0098229 SR57328 IP:140.211.117.37	Ink/Toner Refill
	Wired NIC	00:21:5A:7F:75:F9

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 05, 2015 12:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 05, 2015 12:29 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Aug 05, 2015 12:01 PM	Completed !!	Add Attachment
Ranjit Kayastha	Aug 05, 2015 12:01 PM	We reconfigure to the right settings.	Add Attachment
Ryan Ripp	Aug 05, 2015 11:57 AM	Aaron just called again to let us know that he is able to print from everything fine now with the exception of from his email. He says that it is not allowing him to select tray 2.	Add Attachment
Ryan Ripp	Aug 05, 2015 11:22 AM	Aaron just called wanting to let us know that he will be out of the office from 12:00pm to 1:00pm, and that the office is closed from 1:00pm until 2:00pm.	Add Attachment
Ryan Ripp	Aug 05, 2015 10:32 AM	Unfortunately this error is back on the printer once again (according to Aaron) after one of the tech's worked on it yesterday. He says that no matter how many times the tray's are re- adjusted he continues to get error messages for tray's 2 and 3. He would like to be contacted at [88415] before one of the tech's head over.	Add Attachment