Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Aug 05, 2015 12:55 PM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101401 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C02FW35UDH2L	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), MS Office 2011 std MAC from P0080959, transfer of old license of Adobe CS3 Design Premium MAC from P0063828 NOV2011
	Wired NIC	C8:2A:14:4B:E3:D8
	Wireless NIC	E4:CE:8F:38:A2:36
	Bluetooth NIC	E4:CE:8F:38:A2:37

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Aug 10, 2015 08:08 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Aug 10, 2015 08:08 AM	returned to Lenore on Friday 8/7/15. Laptop is not assigned to anyone yet. They will call to have user and printers setup once it is assigned.	Add Attachment
John Rushing	Aug 07, 2015 08:35 AM	Left VM with Lenore.	Add Attachment
Ranjit Kayastha	Aug 06, 2015 02:45 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Aug 06, 2015 02:44 PM	Task reassigned to John Rushing.	Add Attachment
Ranjit Kayastha	Aug 06, 2015 02:44 PM	Setup is completed and is ready to deloy.	Add Attachment
Ranjit Kayastha	Aug 06, 2015 10:59 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Zach Myers	Aug 05, 2015 04:41 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Aug 05, 2015 04:41 PM	Bound to domain, installed sophos, started updates.	Add Attachment
Ranjit Kayastha	Aug 05, 2015 02:47 PM	Task reassigned to Zach Myers.	Add Attachment
Ranjit Kayastha	Aug 05, 2015 02:47 PM	Imaging is completed. Needs to be setup.	Add Attachment
Ranjit Kayastha	Aug 05, 2015 01:26 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryan Ripp	Aug 05, 2015 12:55 PM	Adam Bates' old laptop was just dropped off here, and Lenore would like it to be completely wiped and returned to Rice 101. I am leaving the laptop with a sticky note stating this ticket number back on the tech's desk area.	Add Attachment