Service Request Ticket - # 57783

Service Request Information

CONTACT Name Behling, Mylisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2015 09:25 AM
Department College of Liberal Arts and Sciences Phone 88226
Location Email behlingm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121273[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18DPHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:46:D3

TECHS Submitted by Dale Goodell Contact goodeld@wou.edu 88122
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

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Entered by Date Memo
Dale Goodell Aug 06, 2015 02:20 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Aug 06, 2015 02:20 PM 
Delivery/setup complete.
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Dale Goodell Aug 06, 2015 02:20 PM 
Ready to deploy.  Renamed machine to W20121273;
bound to MASH; moved in AD to
..\facstaff\Humanities\computers; activated
Windows; verified studenttehs is local admin;
added chaseb as local admin; installed Sophos; ran
gpupdate /force; checked Device Manager (installed
updated USB 3.0 driver, updated BIOS); updated all
browsers, flash, java, shockwave; ran Apple
Software Update; updated Acrobat Reader; ensured
Office is activated.
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Dale Goodell Aug 06, 2015 10:02 AM 
This is an email:

Hi Dale,

The desktop computer that we spoke about earlier
will be used by:

Brigitte Chase
Username:  chaseb
Todd Hall 336
French instructor

Let me know if any other information would be
helpful, and thank you!

Kindly,

Mylisa Behling
Western Oregon University | Administrative Program
Assistant | Humanities Division
503-838-8906 | behlingm@wou.edu | HSS - 313
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Dale Goodell Aug 06, 2015 09:39 AM 
Imaging machine -- Standard Staff 5/27/2015 image.
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Dale Goodell Aug 06, 2015 09:25 AM 
This machine will go to Todd 336.
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