Service Request Ticket - # 57784

Service Request Ticket - # 57784

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	LeMaster, Michael	Date	Aug 06, 2015 10:30 AM
	Department	Natural Science Division	Phone	88136
	Location		Email	lemastm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121259 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	18FQHX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18FQHX1	Location	Going to PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, transfer from W#20081163: Adobe Acrobat Pro v6.0 Win license from P0045304, SigmaStat v3.1.1 and SigmaPlot v9.0.1 from P0056776 UPGRADED to SigmaPlot 12.5 VISA2013003767 OCT2013; OfficeOne Shape Locker v.23 (PowerPoint add-on) single user VISA2017006710 SEPT2017;
	Wired NIC	B8:CA:3A:8E:4A:F7

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 10, 2015 10:51 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 10, 2015 10:51 AM	Completed !	Add Attachment
Ranjit Kayastha	Aug 10, 2015 10:51 AM	Joined to AD and Delivered to Michael and did the setup.	Add Attachment
Ranjit Kayastha	Aug 07, 2015 01:37 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ryan Ripp	Aug 07, 2015 10:50 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryan Ripp	Aug 07, 2015 10:49 AM	Task reassigned to UCS Tech.	Add Attachment
Ryan Ripp	Aug 07, 2015 10:49 AM	He has just returned the call and says that he would like the computer to be dropped off on Monday the 10th in between 10:00am and 11:00am.	Add Attachment
Ranjit Kayastha	Aug 07, 2015 10:48 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryan Ripp	Aug 07, 2015 10:47 AM	Left voicemail, waiting for a call back from him to set up a time when we can return his computer sometime next week.	Add Attachment
Ranjit Kayastha	Aug 06, 2015 03:02 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Aug 06, 2015 03:01 PM	After he gets back to him office tomorrow he will give us a call back so that we can take the computer back.	Add Attachment
Ranjit Kayastha	Aug 06, 2015 03:01 PM	Imaging is completed and everything is done except: Run updates on following programs: Flash: Java: Shockwave Player: Silverlight and Browser updates It also needs additional software installation.	Add Attachment
Ranjit Kayastha	Aug 06, 2015 02:59 PM	Called him and went to his office and look at his computer and there were multiple infections of virus so I bring it to reimage. Since he don't have any work he didn't needed a loaner computer. I am working on it.	Add Attachment
Ranjit Kayastha	Aug 06, 2015 11:26 AM	Went to his office before 11:30 but he was not there.	Add Attachment
Ranjit Kayastha	Aug 06, 2015 11:00 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryan Ripp	Aug 06, 2015 10:30 AM	Michael is unfortunately experiencing an issue where every time he opens up his web browser, it redirects him to Bing and pop up's occur stating that he has some sort of virus. He will be in his office until 11:30am today, and would like to be contacted before a technician comes over to make sure that he is in the office.	Add Attachment