Service Request Ticket - # 57794

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2015 04:12 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120892[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. T4B009257 Location PDR

Model ColorQube 8870 Hostname lab-24hourroom/studentlounge.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414

Wired NIC 9C:93:4E:86:98:D2

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Aug 10, 2015 11:04 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Aug 10, 2015 10:54 AM 
Moe, from Xerox came out and fixed the printer.
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John Rushing Aug 07, 2015 11:49 AM 
Called Xerox, sending out a tech.  Reference 
number: 20695931[Edit Inv]
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John Rushing Aug 07, 2015 11:49 AM 
Removed and reseated the maintenance kit and the 
printer was still making the same noise.
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Ranjit Kayastha Aug 07, 2015 11:39 AM 
Task reassigned to John Rushing.
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Ranjit Kayastha Aug 07, 2015 10:48 AM 
Task reassigned to Ranjit Kayastha.
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Ryan Ripp Aug 06, 2015 04:14 PM 
Task reassigned to UCS Tech.
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Ryan Ripp Aug 06, 2015 04:14 PM 
Status changed from (5) Completed to (1) Pending
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Ryan Ripp Aug 06, 2015 04:14 PM 
One of the workers, Emma, from over at the 
Reference Desk in the library just called to 
let us know that the printer in the 24-Hour 
Room was unplugged, and so she plugged it back 
in so that students could print. She noticed 
that it was making a loud grinding noise and 
would not stop, so she unplugged it.
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Ryan Ripp Aug 06, 2015 04:12 PM 
Status changed from (1) Pending to (5) Completed
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