Service Request Ticket

Service Request Information

CONTACT	Name	Dull, Aaron	Date	Aug 07, 2015 08:58 AM
	Department	Registrar’s Office	Phone	88415
	Location		Email	dulla@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080844 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P4515x Monochrome Printer #CB5616A#ABA
	Serial No.	SCNDY349642	Location	PDR
	Model	CB156A	Hostname	regcounter.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer Printer Maint: HP LaserJet P4515X Maintenance Kit #CB338A from P0093476 SR53190, HP LJ P4515x Maintenance Kit on EXCHANGE #CB388A from P0098229 SR57328 IP:140.211.117.37	Ink/Toner Refill
	Wired NIC	00:21:5A:7F:75:F9

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Aug 14, 2015 02:48 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
John Rushing	Aug 14, 2015 02:46 PM	new tray installed. Test prints worked without issue.	Add Attachment
John Rushing	Aug 12, 2015 11:00 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
John Rushing	Aug 10, 2015 08:05 AM	Purchase request 8467 - New Printer Tray	Add Attachment
John Rushing	Aug 10, 2015 08:03 AM	Tray had some broken plastic pieces and a spring fall out of it when we turned it over.	Add Attachment
Dyl Karbia	Aug 07, 2015 10:48 AM	Task reassigned to John Rushing.	Add Attachment
Dyl Karbia	Aug 07, 2015 10:48 AM	I was able to get hold of Aaron and with several troubleshooting done on the printer I realize the printer tray 2 was broken. I spoke with Megan regarding this problem and she said we need to order a new tray for the Hp LaserJet P4515x. So can you please help ordering the part.	Add Attachment
Dyl Karbia	Aug 07, 2015 09:52 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ryan Ripp	Aug 07, 2015 08:58 AM	Once again Aaron's printer is reading the error message "41.3 Unexpected Size in Tray 2". He has tried troubleshooting and resetting things manually without luck. He says that this is the 5th day in a row that it has been fixed and then broken, displaying the same error.	Add Attachment