Service Request Ticket - # 57801

Service Request Information

CONTACT Name Peterson, Lauren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 07, 2015 12:52 PM
Department The Research Institute Phone 88138
Location Email petersonls@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150012[Edit Inv] (opens in a new window) Bldg/Room TODD 211
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MQ405CDV30 Location Lauren Peterson, TRI

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

TECHS Submitted by Dale Goodell Contact goodeld@wou.edu 88122
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
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Entered by Date Memo
Dale Goodell Aug 07, 2015 03:03 PM
Status changed from (1) Pending to (5) Completed
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Dale Goodell Aug 07, 2015 03:02 PM
In print queue for her network printers, for each
job, there was a "paused for authentication"
error.  Clicking on the "retry" choice resulted in
a username/password authentication.  Entering
valid credentials results in successful printing.
 I've been told that this is a known error, and it
is valid to check "remember" to not be prompted
for this again.  WE did not investigate fixing
this through the keychain.

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Dale Goodell Aug 07, 2015 12:52 PM
Unable to print from her Mac laptop.  Computer WOU
# 20150012[Edit Inv].

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