Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Aug 07, 2015 02:44 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110217 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024608	Location	PDR
	Model	8870/DNM	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: Metered Code: 8986	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:04:BB

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 10, 2015 10:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 10, 2015 10:45 AM	Done !	Add Attachment
Ranjit Kayastha	Aug 10, 2015 10:45 AM	removed and installed the driver. run gpupdate. It's working now.	Add Attachment
Ranjit Kayastha	Aug 10, 2015 10:07 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
John Rushing	Aug 10, 2015 09:00 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Aug 07, 2015 03:19 PM	Task reassigned to Dyl Karbia.	Add Attachment
Ranjit Kayastha	Aug 07, 2015 02:47 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryan Ripp	Aug 07, 2015 02:44 PM	A student just called in about the printer in ED 111 not working properly for some reason. The student has 225 credits, so something is wrong on the printer side of things.	Add Attachment