Service Request Ticket - # 57809

Service Request Information

CONTACT Name King, Brent   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2015 11:49 AM
Department Behavioral Sciences/ Psychological Sciences Phone 89262
Location Email kingb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130907[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4409V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4409V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:58:F7


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Sep 03, 2015 02:29 PM
Status changed from (1) Pending to (5) Completed
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John Rushing Sep 03, 2015 02:29 PM
met with Brent today and went over the computer 
and network shares.
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John Rushing Sep 01, 2015 09:35 AM
Task reassigned to John Rushing.
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John Rushing Sep 01, 2015 09:35 AM
sent email to setup a meeting time.
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Dale Goodell Aug 21, 2015 10:33 AM
Task reassigned to UCS Tech.
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Dale Goodell Aug 21, 2015 10:33 AM
Status changed from (4) On Hold to (1) Pending
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Dale Goodell Aug 21, 2015 10:33 AM
Delivery/setup complete.  Old equipment has been
brought back to UCS.  Need to meet with end-user
when he is on-campus to complete setup.  Gave GFA
setup sheet to John.

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Dale Goodell Aug 10, 2015 04:01 PM
Status changed from (1) Pending to (4) On Hold
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Dale Goodell Aug 10, 2015 03:58 PM
Status changed from (4) On Hold to (1) Pending
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Dale Goodell Aug 10, 2015 03:58 PM
The division is Behavioral Science, not Social
Science.
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Dale Goodell Aug 10, 2015 03:44 PM
Status changed from (1) Pending to (4) On Hold
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Dale Goodell Aug 10, 2015 03:44 PM
New machine delivery/setup complete.  I will keep
this task in my queue until I meet with the new
faculty member when he arrives on 9/15.  Recovered
files from C: drive and copied to Behavioral
Science I: drive for R. Kendall and J. Salaz. 
Brought old machine back to UCS.
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Dale Goodell Aug 10, 2015 02:17 PM
Imaging complete (Standard Staff Image 5/27/2015);
renamed machine to W20130907; bound to MASH; moved
in AD to ..\facstaff\Psychology\computers;
verified Windows activation; verified studenttechs
is local admin; added enduser kingb as local
admin; installed Sophos; ran gpupdate /force;
Device Manager (updated USB 3 driver and BIOS);
Windows updates completed; verified Office
activation; ran Acrobat Reader update; ran Apple
update; updated browsers; updated plugins.
  
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Dale Goodell Aug 10, 2015 11:50 AM
Task reassigned to Dale Goodell.
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Sarah Pettigrew Aug 10, 2015 11:49 AM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Brent King in 
TODD 328. He will not start on campus until September 15, please hold delivery until then. Linda Kunze 
can also be contacted for setup information. The WOU # of the new computer is 20130907[Edit Inv] and the new 
monitor is 20130927[Edit Inv]. The WOU # of the old computer is 20091327[Edit Inv] and the old monitor is 20091400[Edit Inv] 
(he would like to keep the old monitor for a dual monitor setup). The new equipment is on the GFA shelf 
in the hallway.
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