Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Jennie	Date	Aug 10, 2015 12:25 PM
	Department	The Research Institute	Phone	88566
	Location		Email	smithjs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090798 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet Enterprise P3015dn Printer #CE528A#ABA
	Serial No.	VNBCB13547	Location	PDR
	Model	CE528A	Hostname	tri-business.wou.edu
	Notes		Ink/Toner Refill
	Wired NIC	18:A9:05:FD:36:F9

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Aug 19, 2015 07:38 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
John Rushing	Aug 12, 2015 12:58 PM	Decided to order new printer.	Add Attachment
John Rushing	Aug 12, 2015 10:46 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
John Rushing	Aug 12, 2015 09:23 AM	Purchase request number: 8657	Add Attachment
Ranjit Kayastha	Aug 10, 2015 04:40 PM	Task reassigned to John Rushing.	Add Attachment
Ranjit Kayastha	Aug 10, 2015 02:56 PM	I went over and looked at the printer with Zach, I found that a small roller in above the paper tray was broken. Megan said we should order a new maintenance kit.	Add Attachment IMG_9780.JPG
Ranjit Kayastha	Aug 10, 2015 12:33 PM	Task reassigned to Ranjit Kayastha.	Add Attachment IMG_9781.JPG
Ryan Ripp	Aug 10, 2015 12:25 PM	Jennie tried removing the paper from the printer, however it is still registered as being jammed. Her contact number is (88566) and she would like it to be looked at today sometime after 1:00 so that she is able to grab lunch.	Add Attachment