Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Jennie	Date	Aug 10, 2015 12:27 PM
	Department	The Research Institute	Phone	88566
	Location		Email	smithjs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120312 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3250/D Monochrome Laser Printer
	Serial No.	MXV104559	Location	PDR
	Model	P3250/D	Hostname
	Notes	duplex, 30ppm, USB 2.0 with cable, 1200 dpi image, 250 sheet paper capacity, Was replaced by W#20150334	Ink/Toner Refill

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Ryan Ripp	Aug 18, 2015 04:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Ripp	Aug 18, 2015 04:07 PM	Replaced the Toner Cartridge, the printer is now working again.	Add Attachment
Ranjit Kayastha	Aug 10, 2015 04:38 PM	Task reassigned to John Rushing.	Add Attachment
Ranjit Kayastha	Aug 10, 2015 04:38 PM	When we print single side it has no problem but when we print double side the other side has horizontal lines as shown in the attachment. Both the pages are bask side.	Add Attachment
Ranjit Kayastha	Aug 10, 2015 02:57 PM	The printer prints a black horizontal line across the top of the page when printing double sided. I checked the settings and tried using a different cartridge. Dale suggested installing a post script driver but I was unable to get that working.	Add Attachment SKM_554e15081016400.pdf
Ranjit Kayastha	Aug 10, 2015 12:34 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryan Ripp	Aug 10, 2015 12:27 PM	Jennie is having problems with this printer in that it is only printing partial pages when she selects double-sided paper. Her contact number is (88566) and she would like the printer to be looked at some time after 1:00pm today in order for her to return from lunch.	Add Attachment