Service Request Ticket

Service Request Information

CONTACT	Name	Buncal, Ermie	Date	Aug 10, 2015 04:41 PM
	Department	Business/Economics Division	Phone	88799
	Location		Email	buncale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060121 (opens in a new window)	Bldg/Room	APSC 408 behind front desk
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409#ABA
	Serial No.	scngxh40632	Location	Office of Int'l Student and Scholar Affairs
	Model	q5409a	Hostname	intlstudent.wou.edu
	Notes	duplexing and 3rd 500 sheet tray, fuser replaced under maintenance from P0068208 Nov 2008, fuser replaced under maintenance from P0083413 Dec2011, HP LJ4250 Maint Kit #Q5421A-OEM-Base-B from P0096191 DEC2014 SR55498, HP LaserJet Transfer Roller Assembly #RM1-1110-000 from VISA2014004418 SR56144 FEB2015 IP:140.211.64.40	Ink/Toner Refill
	Wired NIC	00:14:38:D9:10:BB

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 14, 2015 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 14, 2015 04:20 PM	Completed !	Add Attachment
Ranjit Kayastha	Aug 14, 2015 04:19 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Aug 14, 2015 04:19 PM	Removed and re-installed the driver. And then changed the Ethernet Cord. It's fine now.	Add Attachment
Ranjit Kayastha	Aug 11, 2015 01:54 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Aug 11, 2015 10:07 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryan Ripp	Aug 10, 2015 04:46 PM	Ermie just called back, he says that anytime this week during normal business hours works for him.	Add Attachment
Zach Myers	Aug 10, 2015 04:42 PM	Left VM	Add Attachment
Ryan Ripp	Aug 10, 2015 04:41 PM	Ermie has just reported that their office printer is taking a lot longer to print documents than normal. He also notes that there is some sort of a delay in the spool.	Add Attachment