Service Request Ticket

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Service Request Information

CONTACT	Name	Leslie, Gail Ann	Date	Aug 11, 2015 09:00 AM
	Department	The Research Institute	Phone	88756
	Location		Email	leslieg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110622 (opens in a new window)	Bldg/Room	AD
	Service Tag	FFNYBS1	Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	FFNYBS1	Location	Dawn Brown, MIA 6/15/23
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Unknown	Software	Microsoft Office Pro Plus 2010 from P0084381 installed as Office Pro Plus 2007, Adobe Acrobat Pro XI(v.11) from P0091478
	Wired NIC	D4:BE:D9:1F:27:9F
	Wireless NIC	10:0B:A9:F3:FE:60
	Bluetooth NIC	7C:E9:D3:BE:DA:AB

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Tracking

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Aug 11, 2015 03:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Aug 11, 2015 03:57 PM	She had a license in the serial and purchase info file so I installed it, it didn't have any problems.	Add Attachment
Zach Myers	Aug 11, 2015 03:45 PM	Task reassigned to Zach Myers.	Add Attachment
Katie Halvorson	Aug 11, 2015 03:19 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Aug 11, 2015 03:19 PM	She is around till 430 today and Thursday anytime after 12.	Add Attachment
Megan Thibeault	Aug 11, 2015 03:16 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Aug 11, 2015 03:16 PM	Find out availability	Add Attachment
Katie Halvorson	Aug 11, 2015 09:00 AM	**This is an email** Hello, Please read the forwarded message from Gail Leslie regarding her Adobe Acrobat Pro X. I don't keep track of the software on her computer, so I can't really help with that. Does Tricia know when this software was originally purchased and installed? Gail thinks she got it 3 - 4 years ago, before we went to subscription type purchases from Adobe. Gail's computer is 20110622. Thank you, Dawn Brown	Add Attachment
Katie Halvorson	Aug 11, 2015 09:00 AM	**This is an email** Dawn I had a license for Adobe Acrobat Pro X. When I had to get a new hard drive, I listed that program as something that needed to be reloaded on to my machine. UCS brought it back without it and when I called them about it they said they didn't know what my license included and that I needed to check with you. I did write you a while back to see what the status was with my license, but have not heard back. Any ideas? Gail	Add Attachment