Service Request Ticket - # 57822

Service Request Ticket - # 57822

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Aug 11, 2015 09:52 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130891 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43G8V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Adobe CC20**(NAMED USER)Christopher Mansayon subscription MAY2018 Order#10531;
	Wired NIC	34:17:EB:A6:92:EE

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Aug 14, 2015 09:15 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
John Rushing	Aug 14, 2015 09:14 AM	new monitor has been installed.	Add Attachment
John Rushing	Aug 14, 2015 08:14 AM	Dell monitor S/N: CN0PCR5K7287243RC1JS replaced by Dell monitor S/N: CN0PCR5K7287249GAR0S Inventory has been updated to the new S/N for 20130970	Add Attachment
John Rushing	Aug 13, 2015 04:40 PM	monitor arrived.	Add Attachment
John Rushing	Aug 12, 2015 10:46 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Ranjit Kayastha	Aug 11, 2015 05:09 PM	Task reassigned to John Rushing.	Add Attachment
Ranjit Kayastha	Aug 11, 2015 05:09 PM	I emailed Christopher to let him know he will be getting the replacement.	Add Attachment
John Rushing	Aug 11, 2015 05:02 PM	Dell dispatch sent. Dell Work Order: SR915131575	Add Attachment
Ranjit Kayastha	Aug 11, 2015 04:59 PM	I changed all the cable and checked it but its not working and tried everything. The monitor seems to be broken. I bring it here to the office and John is checking it for warranty and to get a new one.	Add Attachment
Ranjit Kayastha	Aug 11, 2015 10:03 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Katie Halvorson	Aug 11, 2015 09:52 AM	He can't get his second monitor to show anything. He's tried syncing them back up but the screen is just blank. It was working and now one screen is just black and not showing anything. He is around all day today.	Add Attachment