Service Request Ticket - # 57828

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 11, 2015 02:25 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20071020[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet P4515x Laser Printer #CB516A#ABA
Serial No. n/a Location PDR

Model 1PCB516A Hostname mallard.wou.edu
Notes ADDED HP Laserjet P4515x Opt. 1,500 Sheet Tray #CB523A FROM p0067183 8/2008 PRINTER MAINT: Maint kit from P0086955 SEPT2012 SR48181; Transfer Roller Assembly #CB506-67903 from P0092445 NOV2013 SR52217; Maintenance Kit with fuser exchance from VISA2014004411 SR56074 FEB2015 Ink/Toner Refill

Wired NIC 00:1B:78:27:E1:84


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Sep 24, 2015 09:07 AM
Status changed from (1) Pending to (5) Completed
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John Rushing Sep 24, 2015 09:07 AM
Shandelle picked up the old printer and dropped 
them off a replacement HP.  This was on a 
different ticket.
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John Rushing Aug 20, 2015 04:12 PM
Loaner : 20130463[Edit Inv] Xerox 3610.
replaced driver on Krusty
HP Universal Printing PCL 6 driver with Xerox 
Phaser 3610 PCL6

HP on desk next to Megan's in ITC 007
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Megan Thibeault Aug 20, 2015 10:17 AM
The printer is in an open area, you dont need Jan
around
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John Rushing Aug 20, 2015 09:06 AM
left VM with Jan.
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Megan Thibeault Aug 17, 2015 07:12 PM
Task reassigned to John Rushing.
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Megan Thibeault Aug 17, 2015 07:12 PM
I've tried sending it new firmware and it failed.
Please look into this. Also, if they need a loaner
we have options around the office.
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Megan Thibeault Aug 13, 2015 03:42 PM
Task reassigned to Megan Eichler.
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Megan Thibeault Aug 13, 2015 03:42 PM
There are some steps you will want to take to stop
this message from appearing. First, you will want
to attempt to resend the firmware upgrade to the
printer. Then:
1. Turn the printer power off
2. Power the printer back on and watch for the
memory count to begin
3. Hold down the Cancel (X) button when you see
the memory count begin. Continue holding this
button down until all three printer control panel
lights flash once and then remain on. This may
take up to 10 seconds.
4. Press the SELECT (OK) button and then the MENU
button.
5. Scroll down until you see ¿Clear All RFU Errors¿.
6. Press the SELECT (OK) button twice until the
highlighted cursor is the letter `C¿ in the word
`Clear¿.
7. Scroll down until you see ¿Set Runmode to Manual¿.
8. Press the SELECT (OK) button once until the
highlighted cursor is on the letter `R¿ in the
word `Runmode¿.
9. Scroll down until you see ¿Set RFU Error Off¿.
10. Press the SELECT (OK) button twice until the
highlighted cursor is on the letter `S¿ in the
word `Set¿. 
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Zach Myers Aug 12, 2015 05:11 PM
Task reassigned to UCS Tech.
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Zach Myers Aug 11, 2015 03:59 PM
The error is:

Inflate Error
Download File Now
SEND UPGRADE ON USB DEV PORT

This means the firmware probably needs to be 
updated.
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Zach Myers Aug 11, 2015 03:02 PM
Task reassigned to Zach Myers.
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Katie Halvorson Aug 11, 2015 02:25 PM
Mallard printer is not printing any print jobs. 
Multiple users have tried.  They have tried
restarting and they are still getting errors. 
They have received a couple different errors and
the recent one says something about inflate. 

The printer is in the hallway of Cottage 2nd floor.
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