Service Request Ticket - # 57830

Service Request Ticket - # 57830

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Clark, Adry	Date	Aug 11, 2015 03:08 PM
	Department	Service Learning & Career Development	Phone	88648
	Location		Email	clarka@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110843 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GK65V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:23:50:DF

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Aug 19, 2015 10:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Aug 19, 2015 10:09 AM	Her computer was moved in AD. I uninstalled the driver and then Dave moved her back and I was able to run a test print from her box.	Add Attachment
Katie Halvorson	Aug 18, 2015 04:24 PM	She called and wanted to know when someone can come over. Her schedule tomorrow is open till 11.	Add Attachment
Katie Halvorson	Aug 17, 2015 08:10 AM	She called and said her schedule is available all day till 5.	Add Attachment
John Rushing	Aug 14, 2015 10:36 AM	Stopped by office, she is out for the day. It is profile based so I need her logged in to delete printer.	Add Attachment
Ryan Ripp	Aug 13, 2015 10:09 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Ryan Ripp	Aug 13, 2015 10:09 AM	I am re-opening this task due to the fact that Adry just called in saying that she is experiencing the same error with the printer not receiving print jobs as before.	Add Attachment
John Rushing	Aug 12, 2015 09:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Aug 12, 2015 09:08 AM	Had to remove printer from Devices and Printer while doing a reboot on the print spooler. New driver installed and printer was working.	Add Attachment
Megan Thibeault	Aug 11, 2015 03:17 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Aug 11, 2015 03:17 PM	if you can stop by Adry's before today is over, thanks	Add Attachment
Katie Halvorson	Aug 11, 2015 03:08 PM	Her print jobs aren't getting to the printer. She doesn't get any error and the printer says ready. She has tried restarting and still nothing. Printer is in WUC service learning and career development center.	Add Attachment