Service Request Ticket

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CONTACT	Name	Thomas, Darryl	Date	Aug 11, 2015 04:03 PM
	Department	Creative Arts/Theater-Dance	Phone	88375
	Location		Email	thomasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080304 (opens in a new window)	Bldg/Room	MH 107
	Service Tag		Description	Mac ProDual 2.8GHz Quad-Core Intel Xeon #Z0EM
	Serial No.	G88343SBXYL	Location	EXEMPT Darryl Thomas
	CPU	Dual 2.8GHz Quad-Core Intel Xeon
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2008 for MAC from P0067422, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand). Adobe Web Premium CS5 Mac License from P0077114
	Wired NIC	00:1F:5B:3A:5C:1C
	Bluetooth NIC	00:22:41:CD:2D:83

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Aug 31, 2015 01:46 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Aug 31, 2015 01:46 PM	He picked up his computer Confirm Admin and Mobile account - DONE Set to auto login - DONE	Add Attachment
John Rushing	Aug 31, 2015 11:33 AM	Before we release have him Login and check the following: Confirm Admin and Mobile account Set to auto login	Add Attachment
John Rushing	Aug 31, 2015 09:04 AM	Final Cut Pro with DVD studio Pro is installed.	Add Attachment
John Rushing	Aug 28, 2015 11:23 AM	Installing Final Cut Pro now.	Add Attachment
John Rushing	Aug 28, 2015 11:23 AM	I had to make room on the drive for Final Cut Pro to install. I moved one of his 106GB folders from his restore folder on the OS drive to the 2nd restore folder on Big Dawg.	Add Attachment
John Rushing	Aug 28, 2015 08:16 AM	Apple Final Cut Pro T:\5. Mac Software\Apple Final Cut\Final Cut Studio\Final Cut Studio v3.0	Add Attachment
Ruby Tidwell	Aug 27, 2015 08:34 AM	John, just a heads up - the 2TB hard drive he supplied sounded really bad this morning - doesn't seem to be functional.	Add Attachment
Zach Myers	Aug 26, 2015 10:51 AM	Darryl came in with his computer. He has been added as an administrator. When he has time to come in again, he would like to set up automatic login to his account, which requires his password. He brought in a 2TB drive that he would like installed instead of the "macintosh HD" drive, and he would like the files transferred over. Most of his programs he installed himself, but three he received through us are Final Cut Pro, Adobe Suite, and DVD studio pro. His files are either in the "Recovery part 1" folder on the Big Dawg drive, or in the "backup from crashed HD" folder in W20080304/Macintosh HD NEW/backup.	Add Attachment
John Rushing	Aug 21, 2015 08:23 AM	Computer in in the SRD	Add Attachment
John Rushing	Aug 20, 2015 04:50 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Aug 20, 2015 03:00 PM	I emailed Darryl to let him know his computer is ready.	Add Attachment
John Rushing	Aug 20, 2015 12:46 PM	The restore stopped, computer locked up. I restarted the computer and am uploading only a few folders at a time.	Add Attachment
John Rushing	Aug 19, 2015 10:15 AM	I sent Darryl an update.	Add Attachment
John Rushing	Aug 19, 2015 09:37 AM	I am copying the files from where Zack left off "mosaic photo reveal kritie monday" onto the new OS drive.	Add Attachment
John Rushing	Aug 19, 2015 09:15 AM	The system was starting off an OS that was installed on one of the added drives. I was able to go into the system preferences and tell it to use the new system and it is no longer crashing.	Add Attachment
John Rushing	Aug 19, 2015 08:40 AM	I added two of the HD's into the system and now the computer keeps locking up.	Add Attachment
Zach Myers	Aug 17, 2015 04:31 PM	Task reassigned to John Rushing.	Add Attachment
Zach Myers	Aug 17, 2015 04:31 PM	I made a folder called "recovery part 1". I'm currently copying the files up to "mosaic photo reveal kritie monday" to the 2tb hard drive next to the computer. The rest can be copied to a folder on the hard drive currently in the mac, that way darryl can sort through his files and make sure everything is there.	Add Attachment
Ruby Tidwell	Aug 14, 2015 05:06 PM	We have a hard drive with an OS on it that is in the machine that John prepped (check with him that it is finished) Now we just have to move the data from the original primary hard drive onto whichever other hard drives are in the machine. Part of it is copying now to "big dawg" which is in the hard drive reader at your desk and currently copying some of it. The rest needs to be copied over, then it should be set.	Add Attachment
Ruby Tidwell	Aug 14, 2015 08:42 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Aug 13, 2015 04:50 PM	John and I did some more re-arranging of the files today. Darryl also called and asked for some of it, so moving that now. It will be copying overnight.	Add Attachment
Ruby Tidwell	Aug 12, 2015 05:22 PM	Task reassigned to Zach Myers.	Add Attachment
Ruby Tidwell	Aug 12, 2015 05:22 PM	Zach, I just remembered that I will be out of the office tomorrow morning for a final - I will work on it if I get in before you, but you might beat me in. Sorry for the confusion!	Add Attachment
Zach Myers	Aug 12, 2015 05:07 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Zach Myers	Aug 12, 2015 05:07 PM	The primary HD is copying over to an external drive. I'm giving this task to Ruby for tomorrow.	Add Attachment
Zach Myers	Aug 12, 2015 02:10 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Aug 11, 2015 04:58 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Zach Myers	Aug 11, 2015 04:58 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Zach Myers	Aug 11, 2015 04:58 PM	I won't be in until 1 tomorrow so if someone could look at his computer before I get in that would be awesome.	Add Attachment
Zach Myers	Aug 11, 2015 04:37 PM	I noticed some popups, it's possible there is some malware on his machine.	Add Attachment
Zach Myers	Aug 11, 2015 04:36 PM	The computer boots but is extremely slow, I'll see what I can do to speed it up. Darryl let me know that if we couldn't speed it up, he'd like his data transferred to a faster hard drive that he has installed in his machine.	Add Attachment
Katie Halvorson	Aug 11, 2015 04:03 PM	Brought his tower in because it just stays on spinning screen and doesn't fully boot up.	Add Attachment