Service Request Ticket

Service Request Information

CONTACT	Name	Stewart, Michael	Date	Aug 12, 2015 09:51 AM
	Department	Facilities Services	Phone	88045
	Location		Email	stewartm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130720 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35B5M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35B5M02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:92:46

TECHS	Submitted by	Emily Watson	Contact	ewatson13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 14, 2015 10:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 14, 2015 10:18 AM	Completed !	Add Attachment
Ranjit Kayastha	Aug 14, 2015 10:18 AM	Delivered the computer and set it up !	Add Attachment
Ranjit Kayastha	Aug 12, 2015 05:03 PM	So I run the diagnostics and it showed the memory has problem. So I removed the first memory and did diagnostics and there was no error and the memory has no problem. I took that memory out and put the other memory and run the diagnostic again. It said "memory problem was resolved" and was no error and worked fine. Then I put back both the memory and it did not crash and worked fine. I checked everything and used it for more than an hour and the computer seems to be perfect.	Add Attachment
John Rushing	Aug 12, 2015 10:37 AM	please run diagnostics test and re-image	Add Attachment
John Rushing	Aug 12, 2015 10:36 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
John Rushing	Aug 12, 2015 10:36 AM	Computer allows you to login but explorer keeps crashing, endless loop. Task manager also crashes when you try to run tasks.	Add Attachment
Emily Watson	Aug 12, 2015 09:54 AM	Task reassigned to John Rushing.	Add Attachment
Emily Watson	Aug 12, 2015 09:51 AM	Computer in Physical plant auto shop crashes upon start up	Add Attachment