Service Request Ticket

Service Request Information

CONTACT	Name	Casares, Louann	Date	Aug 12, 2015 11:34 AM
	Department	Disability Access Services	Phone	89241
	Location		Email	casaresl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100336 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser P3250/DN monochrome Laser Printer
	Serial No.	MXX907164	Location	PDR
	Model	P3250/DN	Hostname	disablity.wou.edu
	Notes	duplex, 30ppm, USB 2.0 with cable and networkable, 1200 dpi image, 250 sheet paper capacity IP:140.211.64.5	Ink/Toner Refill
	Wired NIC	00:00:AA:B0:31:23

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 18, 2015 04:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 18, 2015 04:04 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Aug 18, 2015 04:04 PM	Completed !!	Add Attachment
Ranjit Kayastha	Aug 18, 2015 04:04 PM	I moved the printer and set it up. The network jack is not active so it's showing the printer offline. I checked it plugging ti other network jack and it worked. So I told Louann to contact Telecom. The other issue was witha PC connecting it to internet. I did that too.	Add Attachment
Megan Thibeault	Aug 17, 2015 07:16 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Aug 17, 2015 07:16 PM	Entered last Wednesday!	Add Attachment
Ryan Ripp	Aug 12, 2015 11:34 AM	Louann Casares(Brant) would like to have a printer over in her office moved from one wall to another. Additionally, she is getting a new printer as well as adding a computer; and she would like both of them to be networked. Louann also mentioned that the printer that is currently there (the one that needs to be moved) is giving off an orange blinking light and not allowing anyone to print to it.	Add Attachment