Service Request Ticket

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Service Request Information

CONTACT	Name	Cleveland, Sally	Date	Aug 12, 2015 01:27 PM
	Department	Creative Arts/Art	Phone
	Location		Email	clevelands@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120663 (opens in a new window)	Bldg/Room	RA 101
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MK713HDV30	Location	Jeanie Stuntzner, Facilities & Program Coordinator
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0088808, Adobe Creative Suite CS6 Design&Web Prem. from P0092457
	Wired NIC	10:DD:B1:AA:9F:5B
	Wireless NIC	4C:8D:79:EC:0F:88
	Bluetooth NIC	4C:8D:79:EC:0F:89

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Kevin Thibeault	Aug 27, 2015 12:01 PM	Task reassigned to Service Request Desk.	Add Attachment
Kevin Thibeault	Aug 27, 2015 12:01 PM	Task reassigned to Service Request Desk.	Add Attachment
Kevin Thibeault	Aug 27, 2015 12:01 PM	She stopped by the office today and picked up her laptop. We made sure she logged in when connect to a Ethernet Cord and gave her admin rights.	Add Attachment
Dale Goodell	Aug 21, 2015 10:37 AM	Task reassigned to UCS Tech.	Add Attachment
Dale Goodell	Aug 21, 2015 10:36 AM	Re-image and setup complete. Needs to be delivered to end-user when they are on-campus. There seems to be no one in the Art department at this time.	Add Attachment
Ranjit Kayastha	Aug 18, 2015 04:48 PM	Dale I forget to give you the charger and some other stuffs that was with the laptop. I put it on your desk just now.	Add Attachment
Dale Goodell	Aug 17, 2015 02:59 PM	Moved in AD to ..\facstaff\Creative Arts\computers	Add Attachment
Ranjit Kayastha	Aug 17, 2015 02:45 PM	Task reassigned to Dale Goodell.	Add Attachment
Ranjit Kayastha	Aug 17, 2015 02:45 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Aug 17, 2015 02:45 PM	******************************************** Please join to AD and ready to Deploy. ********************************************	Add Attachment
Ranjit Kayastha	Aug 17, 2015 02:44 PM	Everything is done and its ready to be delivered !	Add Attachment
Ranjit Kayastha	Aug 17, 2015 11:36 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Aug 12, 2015 05:00 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Aug 12, 2015 05:00 PM	Imaging is completed. Setup needs to be done. The laptop is at my desk.	Add Attachment
Ranjit Kayastha	Aug 12, 2015 02:29 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryan Ripp	Aug 12, 2015 01:27 PM	Sally just received this laptop from her dept, and it needs to be reimaged and assigned to her. The laptop is sitting up here with her name on it.	Add Attachment