Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Aug 13, 2015 09:56 AM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141112 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JYZNV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JYZNV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Full CC2015 Desktop+Acrobat ProDC from Student Tech licensing
	Wired NIC	98:90:96:D4:58:13

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 16, 2015 08:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Aug 20, 2015 04:40 PM	computers cabling and Keyboard/mice all moved to closet between ITC002&003	Add Attachment
Sarah Pettigrew	Aug 14, 2015 03:45 PM	Task reassigned to Megan Eichler.	Add Attachment
Sarah Pettigrew	Aug 14, 2015 03:45 PM	Additional RAM has been installed and confirmed.	Add Attachment
Tricia Flaherty	Aug 13, 2015 12:54 PM	Additional RAM for these stations is due to arrive Friday August 14th. As soon as the RAM has been installed we can start the imaging process. These stations will need a base of the FULL ADOBE Master + Acrobat DC	Add Attachment
Sarah Pettigrew	Aug 13, 2015 09:56 AM	NEW EQUIP SETUP: 25 Dell computers and monitors need to be setup and delivered to ITC003 Lab. The WOU #s of the computers are 20141112-20141136 and the monitors are 20140892-20140916. The computers, keyboards and cabling are on the counter in ITC 009. The monitors are in the storage closet between ITC 002 and 003.	Add Attachment