Service Request Ticket - # 57847

Service Request Information

CONTACT Name Janowiak, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2015 03:04 PM
Department Creative Arts/Theater-Dance Phone 88593
Location Email janovid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131030[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR1VZF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 0C:4D:E9:9E:E6:B7


Wireless NIC 88:63:DF:8B:A7:63


Bluetooth NIC 88:63:DF:8B:A7:64

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Sep 10, 2015 02:45 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Sep 10, 2015 02:45 PM 
Status changed from (2) Scheduled to (5) Completed
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Ruby Tidwell Sep 10, 2015 02:44 PM 
Set up with Claire; added as admin, mapped drives,
added printers, etc.
He hadn't moved his items from the old machine, so
we helped him move all the stuff from his desktop.
 I told him we keep the machine for a few weeks in
case he remembers anything else.
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Claire Buehler Sep 08, 2015 08:20 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Claire Buehler Sep 08, 2015 08:20 AM 
Thursday at 2
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Claire Buehler Sep 03, 2015 04:07 PM 
Sent him an email

Hey David!

I'm working over in UCS these days and it looks
like your new computer is ready to be set up! If
you could would you let me know a time that works
best for you and we can get it set up? We are here
between 8-5 during the week. I would recommend
getting an appointment as soon as is convenient
for you because it can get a bit crazy over here
when everyone is back on campus. Hope you are
enjoying your summer!
-Thank you
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Ranjit Kayastha Aug 28, 2015 01:42 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Aug 28, 2015 01:39 PM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Aug 28, 2015 01:39 PM 
***********************************************
Please join to AD and ready to deploy.

***********************************************
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Ranjit Kayastha Aug 28, 2015 01:38 PM 
Setup is completed and is ready to be delivered.
 
It's on the counter with the computer stations in 
ITC 008.
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Ranjit Kayastha Aug 28, 2015 12:20 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Aug 20, 2015 05:09 PM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Aug 20, 2015 05:09 PM 
Imaging is completed. Setup needs to be done.  iMac is at 
the imaging station.
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Ranjit Kayastha Aug 20, 2015 04:35 PM 
Task reassigned to Ranjit Kayastha.
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Sarah Pettigrew Aug 13, 2015 03:04 PM 
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to  
David Janoviak in RA 105. The WOU # of the new iMac is 20131030[Edit Inv] 
and the old computer is 20090789[Edit Inv]. The new equipment is on the 
counter near the computer stations in ITC 008.
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