Service Request Ticket

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Service Request Information

CONTACT	Name	Malkewitz, Keven	Date	Aug 14, 2015 01:21 PM
	Department	Business/Economics Division	Phone	88718
	Location		Email	malkewik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130551 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334JDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0092993, TRANSFER to W#20180641 SR#_ SPSS v21 for MAC upgraded to SPSS v23 for MAC Aug2015 SR(from Student Tech Site license), Adobe Acrobat Pro 10 for MAC
	Wired NIC	68:5B:35:B2:7B:45
	Wireless NIC	60:03:08:EB:AA:FE
	Bluetooth NIC	60:03:08:EB:AA:FF

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 17, 2015 12:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Aug 17, 2015 12:48 PM	Upgraded software to version 23 and licensed with that code. All appears to be successful.	Add Attachment
Tricia Flaherty	Aug 17, 2015 10:20 AM	T:\Spss\SPSS23StatisticsSTD_AuthUser or T:\Spss\SPSS22StatisticsSTD_AuthUser	Add Attachment
Dale Goodell	Aug 17, 2015 10:08 AM	This is an email: Keven: Bwloe is information from Tricia Flaherty about which version of SPSS you would like to renew. What is your preference? ---- Dale, if he wants to stick with version 21 I will need to get on the Spss portal and generate a new code. I have only generated auth codes for version 22 and 23. He is free to upgrade to a newer version if he would like to. Also this will come up for re-authorization end of July every year as the licensing is subscription style but paid for by Student Tech for student lab use and academic faculty	Add Attachment
Tricia Flaherty	Aug 17, 2015 10:02 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Aug 17, 2015 10:02 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Aug 17, 2015 10:02 AM	Dale, if he wants to stick with version 21 I will need to get on the Spss portal and generate a new code. I have only generated auth codes for version 22 and 23. He is free to upgrade to a newer version if he would like to. Also this will come up for re-authorization end of July every year as the licensing is subscription style but paid for by Student Tech for student lab use and academic faculty	Add Attachment
Dale Goodell	Aug 17, 2015 08:57 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Aug 17, 2015 08:57 AM	Keven: Please give me a call or reply to this email when you get to campus. I should be able to get your SPSS license renewal completed quickly. Thanks, -Dale	Add Attachment
John Rushing	Aug 14, 2015 04:08 PM	He said he will come in on Monday.	Add Attachment
Ryan Ripp	Aug 14, 2015 01:21 PM	Keven is currently unable to get to campus and is requesting that his SPSS License be updated through remote desktop of some sort. He would like to be called at (919) 345-4144 as soon as possible since he is on a time crunch.	Add Attachment